Collector - July/Aug 2021 - 58

PERSPECTIVES
Compliance
Ask the Compliance Officer: What's the Deal with the
FCC's Order on Automated Calls?
ACA's compliance team answers members' burning questions about the TCPA.
Compliance can be complicated, especially
when it comes to phone calls. ACA
International's compliance department has
heard from many members who have questions.
In this article, we address a three-part
question about the Federal Communications
Commission's December 2020 report
and order regarding exemptions for automated
calls and text messages to residential
and wireless numbers under the Telephone
Consumer Protection Act.
Q: Is the FCC's December 2020 declaratory
order limiting the number of exempt
calls to residential landlines to three calls
in 30-days currently in effect? Does the
FCC's 2008 declaratory order allowing
a consumer's prior express consent to a
creditor to transfer to a debt collector
58
acainternational.org
(i.e., " pass-through consent " ) apply to
automated and pre-recorded messages
under the order? Must prerecorded
messages provide the consumer with an
opt-out option?
A: At the time of this writing, the amended
exemptions for automated and prerecorded-message
(APRM) calls to landlines had
not yet taken effect-and it wasn't clear
when they might.
According to the rule as published in
the Federal Register, the effective date for
the amendments to the provisions addressing
APRM exemptions for calls to landlines-specifically
including the exemption
applicable to calls made for commercial
purposes but not including or introducing
an advertisement or telemarketing (e.g.,
debt collection calls)-have been " delayed
indefinitely. " The effective date for amendments
regarding the opt-out (i.e., " do not
call " ) requirements for these exemptions
have been " delayed indefinitely, " too.
As to the issue of " pass-through " consent,
the FCC's December 2020 order does
speak directly to that question. At this time,
however, we have no reason to believe that
the FCC's prior guidance and courts' prior
interpretations of pass-through consent under
the TCPA would not continue to apply
in this context.
The FCC's 1992 report and order
effectively " created " the concept of passthrough
consent, and the commission
has frequently cited back to that order
over the years for the proposition that
" persons who knowingly release their
https://www.govinfo.gov/content/pkg/FR-2021-02-25/pdf/2021-01190.pdf https://www.govinfo.gov/content/pkg/FR-2021-02-25/pdf/2021-01190.pdf http://www.acainternational.org

Collector - July/Aug 2021

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