Collector - July/Aug 2021 - 51

HOW TO BUILD ONE
The first step in creating a knowledge
management system is to gather the
information that needs to be shared and
ensure it is up to date. It's also important
to identify how elaborate the knowledge
management system will be. Is the system
only for client information, or are company
policies and procedures going to be
available too? The beauty of a knowledge
management system is that it can be
expanded as time goes on, so starting
small will still produce great benefits.
Building a system like this is not a
one-person job. You'll need intel from
various subject matter experts across
the organization. Understanding the
workflow of different departments and
what information is used by whom will
help you design a system that is useful
to everyone.
Once all the information is gathered,
determine how to categorize it and what
kind of layout should be used. Having a
clean, well-organized layout makes a big
difference in effective navigation.
Finally, the most important step is to
have a plan for general maintenance and
updates. Keeping information up to date is
an essential part of a successful knowledge
management system. A regular audit of the
system should also be planned to confirm
the information being shared remains accurate
and relevant.
Having a knowledge management
system at BCA has allowed the organization
to provide remote employees the same
support they would receive on-site, resulting
in higher productivity and increased
employee satisfaction.
Jessica Kirchner is the communications
manager at BCA Financial
Services Inc. She has over 10 years
of experience in the credit and
collection industry and over five
years of experience in marketing
and communications.
JULY/AUGUST 2021
51

Collector - July/Aug 2021

Table of Contents for the Digital Edition of Collector - July/Aug 2021

Collector - July/Aug 2021 - Cover1
Collector - July/Aug 2021 - Cover2
Collector - July/Aug 2021 - 1
Collector - July/Aug 2021 - 2
Collector - July/Aug 2021 - 3
Collector - July/Aug 2021 - 4
Collector - July/Aug 2021 - 5
Collector - July/Aug 2021 - 6
Collector - July/Aug 2021 - 7
Collector - July/Aug 2021 - 8
Collector - July/Aug 2021 - 9
Collector - July/Aug 2021 - 10
Collector - July/Aug 2021 - 11
Collector - July/Aug 2021 - 12
Collector - July/Aug 2021 - 13
Collector - July/Aug 2021 - 14
Collector - July/Aug 2021 - 15
Collector - July/Aug 2021 - 16
Collector - July/Aug 2021 - 17
Collector - July/Aug 2021 - 18
Collector - July/Aug 2021 - 19
Collector - July/Aug 2021 - 20
Collector - July/Aug 2021 - 21
Collector - July/Aug 2021 - 22
Collector - July/Aug 2021 - 23
Collector - July/Aug 2021 - 24
Collector - July/Aug 2021 - 25
Collector - July/Aug 2021 - 26
Collector - July/Aug 2021 - 27
Collector - July/Aug 2021 - 28
Collector - July/Aug 2021 - 29
Collector - July/Aug 2021 - 30
Collector - July/Aug 2021 - 31
Collector - July/Aug 2021 - 32
Collector - July/Aug 2021 - 33
Collector - July/Aug 2021 - 34
Collector - July/Aug 2021 - 35
Collector - July/Aug 2021 - 36
Collector - July/Aug 2021 - 37
Collector - July/Aug 2021 - 38
Collector - July/Aug 2021 - 39
Collector - July/Aug 2021 - 40
Collector - July/Aug 2021 - 41
Collector - July/Aug 2021 - 42
Collector - July/Aug 2021 - 43
Collector - July/Aug 2021 - 44
Collector - July/Aug 2021 - 45
Collector - July/Aug 2021 - 46
Collector - July/Aug 2021 - 47
Collector - July/Aug 2021 - 48
Collector - July/Aug 2021 - 49
Collector - July/Aug 2021 - 50
Collector - July/Aug 2021 - 51
Collector - July/Aug 2021 - 52
Collector - July/Aug 2021 - 53
Collector - July/Aug 2021 - 54
Collector - July/Aug 2021 - 55
Collector - July/Aug 2021 - 56
Collector - July/Aug 2021 - 57
Collector - July/Aug 2021 - 58
Collector - July/Aug 2021 - 59
Collector - July/Aug 2021 - 60
Collector - July/Aug 2021 - 61
Collector - July/Aug 2021 - 62
Collector - July/Aug 2021 - 63
Collector - July/Aug 2021 - 64
Collector - July/Aug 2021 - Cover3
Collector - July/Aug 2021 - Cover4
http://online.collector.com/collectormagazine/202107
http://online.collector.com/collectormagazine/202106
http://online.collector.com/collectormagazine/202105
http://online.collector.com/collectormagazine/202104
http://online.collector.com/collectormagazine/202103
http://online.collector.com/collectormagazine/202102
http://online.collector.com/collectormagazine/202101
http://online.collector.com/collectormagazine/202012
http://online.collector.com/collectormagazine/202011
http://online.collector.com/collectormagazine/202010
http://online.collector.com/collectormagazine/202009
http://online.collector.com/collectormagazine/202008
http://online.collector.com/collectormagazine/202007
http://online.collector.com/collectormagazine/202006
http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
https://www.nxtbookmedia.com