Collector - July/Aug 2021 - 48

PERSPECTIVES
Straight Talk
Building Your Foundation
We asked ACA members:
What was your fi rst job in the accounts receivable
management industry?
" Before owning my
own agency, I had
actually never
worked directly in
collections. I
worked for various
banks throughout
my career, focusing
primarily on
strategy, data and
analytics. Of course, fi rst-party collections
was a signifi cant part of that. I was building
credit scores and models back in the early
'90s when they were still quite new. I met
with the Bank One recoveries team to build
them a model to prioritize which calls to
make fi rst. Th ey had very simple criteria: do
I have a good phone number and have I
spoken to them in the last 60 days? With
my sophisticated modeling and loads of
data, I was confi dent that I could build a
statistical model that would be superior. So,
I built my model and it agreed with the
recovery team's prioritization decision 90%
of the time! I was in my early 20s and it was
a terrifi c lesson in valuing experience and
about acknowledging the value in keeping
things simple. "
-Diane Stamatelatos, CEO, Debt Co. LLC
" After my twins
were born, I was
lucky enough to
stay home with
them for 10 years.
When I was ready
to go back to work,
I took a job with a
lending organization
in their call
center. I'd previously worked in the accounting
industry, but I was attracted to the
call center job because of the customer
service aspect. I've always been very good at
talking to people and making them feel
comfortable. I'd never done this type of
48
acainternational.org
work before but I enjoyed it, gave it my all
and excelled. I moved through positions
of responsibility very quickly, and was
fortunate enough to take a job in business
development with National Debt Holdings
just two years later. I absolutely love it.
Th is is for me. I build relationships
throughout every asset class. I love to learn
how people grow, how they're collecting
and how they are lending. And a big part is
just building a relationship so that they
remember me and want to come back to
work with our company. "
-Melissa Raymond, business development
specialist, National Debt Holdings
" My fi rst job in
the industry was at
Credit Bureau of
Carbon County,
owned by Linda
Russell. I was hired
during my junior
year of high school
to fi le in their
basement, and
from there they kept me on to do various
tasks. I was young, naïve and impressionable.
I was excited to have my fi rst job
and didn't even know what debt was. My
takeaway from my experience would be the
guidance I received from the company's
leadership. Th e individual who hired me
was hands on, made sure to compliment
my eff orts and taught me new tasks when
I was successful in completing my job
assignments. She gave me the confi dence
and the tools I needed to continue to grow.
I remember top management being present
and available to the staff and working at
the same pace as those they had hired and
trusted with their business. With their
exceptional leadership, they gave me a
foundation to build on. "
-Kim Cline, senior director of business operations,
Pro Com Services of Illinois Inc.
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Your Liability
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State
Collection
Law Updates
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Collector - July/Aug 2021

Table of Contents for the Digital Edition of Collector - July/Aug 2021

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