Collector - July/Aug 2021 - 46

PERSPECTIVES
Ask A Hiring Manager
Have You Been Ghosted?
What to do about applicant no-shows and more.
Q: I had a great email conversation with
an applicant, and we set up an interview.
But when 2 p.m. Tuesday rolled around,
she was a no-show. Do I give her another
chance or write her off?
Cortney Helfrich is the chief personnel
officer for Wilber Group.
She has her bachelor's degree in
risk management and financial
services from Illinois Wesleyan
University and has obtained ACA's
Professional Collection Specialist,
Trainer Specialist, Credit and Collection
Compliance Officer and
Credit and Collection Compliance
Professional designations.
Dear Ghost Hunter:
Be cautious to jump to quick conclusions
when an applicant does not show up for
an interview. There are a variety of reasons
why applicants may not show up for an
interview and not having an interest in the
position isn't always the case. Applicants
are people, just like you and me; therefore,
they might have run into a life event (flat
tire, sick kid, phone battery died, couldn't
find the building, etc.) and need to be
shown a little bit of relief. Giving the candidate
a call and/or an email and offering
the opportunity to reschedule can provide
them with a second chance at a shot they
might really need.
Q: I know some people find job interviews
nerve-wracking, but lately I've
encountered so many candidates who
take over the conversation with their
long-winded stories and explanations.
It makes the interview drag on so long!
How can I corral candidates who won't
stop talking?
Dear Take a Breath:
Some people need more words to explain
their thoughts while others may be more
succinct. Try to reserve judgment as it may
not reflect their quality of work. Applicants
who have a way with words can force the
interview to be one-sided, but that is a
positive. If you're interviewing for a collector
position, you want to know that the
candidate is comfortable talking to people.
Even though you may not be able to get
through as many questions with these
garrulous folks as you can with others, be
sure to pay extra attention to the responses
they are providing. When the timeslot for
46
acainternational.org
the interview has ended, be respectful of
everyone's time and do not let the interview
run over.
Q: A new hire recently mentioned that one
of the reasons she applied for a job at our
company was because of our good reviews
on Glassdoor. I admit that I've never even
looked at our Glassdoor page! Is this something
I should be paying attention to?
Dear Opportunity Knocks:
Yes! You should be aware of any social media
or internet platform where your agency
is being named and reviewed. This feedback
may be from employees who are currently
working for you or who previously worked
in your office. Employment review platforms
like Glassdoor allow for feedback
to be left for everyone online to view. You
usually have an option to respond to these
reviews, whether positive or negative. Be
aware, though, that some negative remarks
cannot be fixed if that employee has already
left the company.
Do you have a question about
hiring or onboarding? Send it to:
comm@acainternational.org.
HIRING
http://www.acainternational.org

Collector - July/Aug 2021

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