Collector - July/Aug 2021 - 2

Contents
Exclusively at
42 Compliance
Wrapping your head
around Hunstein.
44 Training
How to train new hires.
46 Ask a Hiring Manager
Getting ghosted and reading
online reviews.
10
4 Letter From the CEO
Introducing Collector magazine's
new redesign.
News
6 Tech Tip
Should you be looking for new
employees on Instagram?
7 Advocate
You can help tell the ARM
industry's story.
8 Quick Takes
Association and industry news.
13 Fact Finder
Tracking Hunstein copycat cases.
14 Calendar
Upcoming ACA events.
15 IAF
A recap of a recent case supported by
ACA's Industry Advancement Fund.
Perspectives
40 How I Do It
Th e debt buying market comes of age.
2
facebook.com/ACAInternational
64 Last Word
Standing decisions impacting
the ARM industry.
@ACAIntl, @ACAcollector
48 Straight Talk
What was your fi rst job in
the industry?
50 Technology
One company's experience building a
knowledge management system.
52 Origin Story
Celia Hernandez gives back to
the community-one consumer
at a time.
54 Government Aff airs
Combating misguided legislation.
56 Creative Solutions
How to handle a toxic employee.
58 Compliance
Ask the Compliance Offi cer:
TCPA questions.
60 ACA SearchPoint
Compliance information at
your fi ngertips.
61 Honor Roll
Recent ACA designation recipients.
62 Membership
ACA welcomes new members.
63 Ad Index
Industry Experts On the Air
ACA International's podcast brings
you business insights and interviews
to keep you up to speed. Get it here:
www.acainternational.org/acacast
Core Curriculum
On Demand
Dig into the
fundamental
principles of
compliance and
business management
with ACA's Core Courses.
www.acainternational.org/
education/seminars
Looking for a Comprehensive
Compliance Resource?
ACA SearchPoint gives members
quick and easy answers to
compliance questions.
www.acainternational.org/searchpoint
ACAInternational.org
linkedin.com/company/aca-international
http://www.ACAInternational.org http://www.acainternational.org/searchpoint http://www.acainternational.org/education/seminars http://www.acainternational.org/acacast https://twitter.com/ACAIntl https://twitter.com/ACAcollector http://www.facebook.com/ACAInternational http://www.linkedin.com/company/aca-international

Collector - July/Aug 2021

Table of Contents for the Digital Edition of Collector - July/Aug 2021

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