Collector - April 2021 - 6

INDUSTRYNEWS

OPERATIONS

IRS Extends Tax Deadline for Those Impacted
by Texas Winter Storms

T

he Internal Revenue Service
extended tax relief options for
taxpayers in Texas following the
winter storms in February.
Consumers and businesses impacted by
the storms will have until June 15, 2021,
to file various individual and business tax
returns and make tax payments.
" Following the recent disaster declaration
issued by the Federal Emergency
Management Agency (FEMA), the IRS is
providing this relief to the entire state of
Texas. But taxpayers in other states impacted
by these winter storms that receive similar
FEMA disaster declarations will automatically
receive the same filing and payment relief.
The current list of eligible localities is always
available on the disaster relief page on IRS.
gov, " according to a news release from the IRS.
The new filing and payment deadline applies
to 2020 individual and business returns that
would be due on April 15, as well as various
2020 business returns due on March 15.
It applies to quarterly estimated income
tax payments and payments from tax-

6

exempt organizations. View all the details on
the tax relief on IRS.gov.

TIPS FOR WORKING WITH
CONSUMERS DURING TAX SEASON
After delaying the start of tax season
to Feb. 12, the IRS announced that the
federal income tax filing due date for other
individuals will be extended to May 17, 2021.
ACA International members can take this
time to inform consumers, staff and clients
of the change, especially for those impacted
by the storms in Texas. Tax season is also
an opportunity to work with consumers on
managing their accounts and using money
available from their tax refund to help pay
past-due bills.
This year, debt collectors should consider
hardships consumers may be facing due to
the COVID-19 pandemic and the recent
storms, but a friendly reminder about how
their tax refund, if available, can be used to
pay down debts can be helpful.
Many debt collection agencies encourage
their collectors to bring up tax refunds

during conversations with consumers. Try
asking, " Are you expecting a tax refund this
year? " or " Have you thought about using
your tax refund to pay this? "
Given the recent storms, it's also a good time
to review ACA's tips for communicating with
consumers during or after a natural disaster.
*	 Review your company's disaster response
and communications plan on a regular
basis. If your company doesn't have a
plan, gather the team and create one.
*	 Debt collectors should work with their
clients to determine how to service
consumers faced with natural disasters
and develop policies and procedures
that prevent inconveniencing
consumers during that difficult period.
*	 If you do reach a consumer affected
by a natural disaster, proceed with
compassion. Document their
circumstances in the account notes
and update contact information as
accurately as possible with a temporary
housing address and a working
phone number.

ACAINTERNATIONAL.ORG


http://www.IRS.gov https://www.acainternational.org/memberalert/irs-delays-tax-filing-season-until-february-12-cfpb-director-update https://www.acainternational.org/news/emergency-contacts https://www.acainternational.org/news/emergency-contacts http://www.acainternational.org/news/irs-extends-individual-tax-deadline-may-17-consumers-finance-refunds-covid19 https://www.fema.gov/ https://www.fema.gov/ https://www.irs.gov/newsroom/tax-relief-in-disaster-situations http://www.ACAINTERNATIONAL.ORG

Collector - April 2021

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