Collector - April 2021 - 5

COLLECTOR

®

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The YGS Group
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COLLECTOR 04.21
may not be reproduced without written permission.

PRESIDENT'SPAGE

Unprecedented Change;
Consistent Impact
By G. Scott Purcell

A

lot has changed as of late: a new Consumer Financial Protection Bureau rule, civil
unrest, a dramatic election resulting in changes to the leadership in the Senate,
White House, CFPB and many other facets of our national life, not to mention the
changing dynamics of the pandemic and our fight against it.
However, the powerful impact of what ACA International members do hasn't changed.
We are people who consistently play by the rules, whatever those rules are. The work
we do diligently protects the materially poor and the middle class from rising costs and
helps ensure access to credit at the lowest possible interest rate by keeping our clients
fiscally viable.
Consistent with the Collector's Pledge, we protect against unfair rising costs while treating
all people with dignity and respect. We know in 2018 the extent of the work we did saved
every American household roughly $706 a year due to lower costs of goods and services.
As I've said before, no one else is educating our legislators and regulators on the
benefit of what we do and how we do it. That has not changed, and with the number of
new leaders at both the state and federal level, we need to stay committed to doing our
part. ACA will open the door and teach us how to have those conversations, but we as
the constituents must walk through that door and build those relationships. The story of
the impact we have on our greater society needs to be told on a regular basis-otherwise
the impact of what we do will be easily forgotten. If you can, please participate in ACA's
Washington Insights Virtual Fly-In on April 22. It's an easy way to get involved in the
political process.
I hope each ACA member is using innovation and technology to navigate the challenges
before us. As we saw in the Great Recession, there is a growing backlog of unpaid obligations,
and our clients and the broader community are relying on us to help reestablish fiscal health as
we help consumers work through their debt with viable solutions.
I also understand your desire to return to face-to-face meetings and to use those
relationships to help on the innovation front. ACA is doing all it can to design hybrid
meetings, find ways to safely meet in person, as well as serve even larger numbers of
members with online offerings.
A quote from Nelson Mandela reminds me that even our setbacks can still bring growth: " I
never lose: I either win or learn. " Wishing you the very best as 2021 continues.

G. Scott Purcell is president of
Professional Credit. He can be reached
at spurcell@professionalcredit.com.

5


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Collector - April 2021

Table of Contents for the Digital Edition of Collector - April 2021

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