Collector - April 2021 - 44

Can I Speak to Your Manager?
ACA SearchPoint document provides information on state laws concerning
collection managers.

"

L

et me speak to the manager " is the
regular battle cry of a frustrated
customer, and in the accounts
receivable management industry this phrase
could signal a potential liability.
With this in mind, it's obvious that
collection agency managers must possess
a certain set of skills to handle both the
ever-changing business responsibilities and
delicate situations with consumers.
Many state licensing agencies also
recognize this need. That's why some states
require collection agency managers to go
through a licensing process to make sure
they are qualified to wear the many hats
required for the position.
The requirements for these licenses vary
greatly and can sometimes dictate that
the candidate take a qualifying test. Some
states also regulate what should happen if
the collection manager were to leave the
company or die.
Due to the important nature of a collection
manager's position, many states check into
the candidate's background. For example,
several states mandate that a candidate cannot
have been convicted of a felony or any crime
involving fraud or misrepresentation.
One state will not issue or renew a
collection manager's license if the candidate
fails to submit a child support statement or
the child support statement indicates that the

44

candidate is subject to a court order for child
support and is not in compliance with the
order. At least one state will not allow anyone
who has worked as a law enforcement officer
to be licensed in any manner in the business
of operating a collection agency or acting as
a collector for a collection agency.
When an agency's collection manager
leaves the company, at least one state
mandates that the agency must notify the
state regulator in writing within 10 days of
the collection manager leaving the position.
If the agency fails to provide the notice, its
license will be suspended at the end of the
10-day period.
Debt collectors wanting to know more
about state laws concerning collection
manager requirements can review ACA
SearchPoint document #2035, State Manager
Requirements. For questions on collection
agency licensing in general, members can
review ACA SearchPoint document #3005,
the Interstate Chart.
Have you checked out ACA's members-only
SearchPoint library? ACA SearchPoint is
filled with documents that put important
compliance information related to the
FDCPA, FCRA, TCPA, state laws and many
other topics at your fingertips. To access
ACA SearchPoint, visit acainternational.org/
searchpoint or download ACA's mobile app.

ACAINTERNATIONAL.ORG


http://www.cornerstonesupport.com http://www.acainternational.org/searchpoint http://www.acainternational.org/searchpoint http://www.ACAINTERNATIONAL.ORG

Collector - April 2021

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Collector - April 2021 - Cover2
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