Collector - April 2021 - 40

BLUEPRINTSPOTLIGHT

Blueprint Spotlight: Peacock Consulting
How an ACA member company used its certification to see the big picture. 
By Anne Rosso May 

W

hen it's your job to help
companies solve business
challenges, it stands to reason
your own company would benefit from the
same processes you recommend. 
Sarah Headly's company, Peacock
Consulting LLC, helps companies
achieve and maintain their Blueprint
Quality Management System certification. 
In addition to guiding others through the
process, she's also found the system to be
an invaluable part of running her business. 
ACA's Blueprint Quality Management
System is designed to help agencies
cut down on errors, increase communication
among various departments, handle client
issues efficiently, achieve bottom-line
improvement and increase recognition
for adhering to an industry standard.  

UPCOMING
WEBINARS 

April 20-22 
Blueprint Foundational Training  
Noon - 1:30 p.m. CST 
May 21
Blueprint Hot Topic
Noon - 1:30 p.m. CDT
More here: 
www.acainternational.org/events

40

Before founding Peacock Consulting,
Headly worked as director of compliance
at ACA International member company
State Collection Service Inc. in Madison,
Wisconsin, for years, where she got a
firsthand look at how well the Blueprint
system worked there.  
Despite her expertise with the program,
implementing it in her own company gave
her a new look at its benefits. The biggest
surprise? How much it's helped her prioritize
time for big-picture strategic thinking. 
" We have just two employees, so I spend
a lot of time working in the business and
not on the business, "  Headly said. " When
you don't have a lot of people that you can
delegate tasks to, it's easy to only focus on
just getting the daily stuff done. "  
Headly isn't alone in feeling that
time crunch. When the Strategic
Thinking Institute surveyed 500 business
leaders, it found that 96% believed time was
a hurdle in being able to think strategically
about their work. 
The Blueprint Quality Management
System certification provided the impetus
she needed to take an organized approach
to strategy-just as she advises her own
clients to do. 
" The certification requires you to do
an annual audit and management review
meeting, " Headly said.  " That forces me for
at least one week out of the year to step back
and look at the business from a high level.
Instead of seeing it from the trees, I can
stand up and look out over the forest to see
what successes we've had and where we can
improve our services or products. "   
Peacock Consulting is just one of the
many companies within ACA International's
membership that qualifies as a small
businesses, which is defined by the SBA 
Office of Advocacy as having fewer than
500 employees. In fact, 44% of ACA

Company
Snapshot
Name: Peacock Consulting LLC
Headquarters:
Madison, Wisconsin
# of Employees: 2
Founded: 2005
Blueprint Certified: 2008
member organizations have fewer than nine
employees, according to the 2018 Small
Business in the Collection Industry
white paper.  
While Blueprint is designed to assist 
companies of all sizes, it can be uniquely
valuable to smaller organizations that may
not have formalized decision-making or
planning processes in place. 
" Throughout the year, Blueprint requires 
you to track things like client requests
or issues, which allows me to have that
information on hand when it's time

ACAINTERNATIONAL.ORG


http://www.acainternational.org/events http://www.ACAINTERNATIONAL.ORG

Collector - April 2021

Table of Contents for the Digital Edition of Collector - April 2021

Collector - April 2021 - Cover1
Collector - April 2021 - Cover2
Collector - April 2021 - 1
Collector - April 2021 - 2
Collector - April 2021 - 3
Collector - April 2021 - 4
Collector - April 2021 - 5
Collector - April 2021 - 6
Collector - April 2021 - 7
Collector - April 2021 - 8
Collector - April 2021 - 9
Collector - April 2021 - 10
Collector - April 2021 - 11
Collector - April 2021 - 12
Collector - April 2021 - 13
Collector - April 2021 - 14
Collector - April 2021 - 15
Collector - April 2021 - 16
Collector - April 2021 - 17
Collector - April 2021 - 18
Collector - April 2021 - 19
Collector - April 2021 - 20
Collector - April 2021 - 21
Collector - April 2021 - 22
Collector - April 2021 - 23
Collector - April 2021 - 24
Collector - April 2021 - 25
Collector - April 2021 - 26
Collector - April 2021 - 27
Collector - April 2021 - 28
Collector - April 2021 - 29
Collector - April 2021 - 30
Collector - April 2021 - 31
Collector - April 2021 - 32
Collector - April 2021 - 33
Collector - April 2021 - 34
Collector - April 2021 - 35
Collector - April 2021 - 36
Collector - April 2021 - 37
Collector - April 2021 - 38
Collector - April 2021 - 39
Collector - April 2021 - 40
Collector - April 2021 - 41
Collector - April 2021 - 42
Collector - April 2021 - 43
Collector - April 2021 - 44
Collector - April 2021 - 45
Collector - April 2021 - 46
Collector - April 2021 - 47
Collector - April 2021 - 48
Collector - April 2021 - Cover3
Collector - April 2021 - Cover4
http://online.collector.com/collectormagazine/202104
http://online.collector.com/collectormagazine/202103
http://online.collector.com/collectormagazine/202102
http://online.collector.com/collectormagazine/202101
http://online.collector.com/collectormagazine/202012
http://online.collector.com/collectormagazine/202011
http://online.collector.com/collectormagazine/202010
http://online.collector.com/collectormagazine/202009
http://online.collector.com/collectormagazine/202008
http://online.collector.com/collectormagazine/202007
http://online.collector.com/collectormagazine/202006
http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
https://www.nxtbookmedia.com