Collector - April 2021 - 12

FYI

OPERATIONS

TECHNOLOGY

POSITIVE ACCOUNT OUTCOMES

COVID-19 ACCELERATES SHIFT TO ONLINE BANKING

88%

The coronavirus pandemic has led people around the world to rely on banking
apps even more than they did before. In a recent report by Mastercard, 96% of
respondents said they perform personal banking activities online, and among
those people, many showed an increased demand for continued use of these
and similar services:

53%

Of accounts placed with debt collection
agencies in the last 12 months were
paid to some extent.

Of people said they were using banking apps
more than before the pandemic.

Source: Aite Group/TransUnion

87%

TECHNOLOGY

Of people who had not used banking apps
before agreed they would continue to use them.

TOOLS AND TECHNOLOGY USED
FOR DEBT COLLECTION

66%

Of people agreed they would consider using other
types of digital payments due to their experience.
Source: Mastercard

Q:

SAVINGS

AVERAGE TAX REFUND BY STATE
Based on 2020 data from the IRS.
HIGHEST TAX REFUNDS

76% Manual skiptracing

LOWEST TAX REFUNDS

1

Texas - $3,201

Oregon - $2,327

Which of the following tools
does your company use for
debt collection?

73% Collection management software

1

66% Online payment portal
62% Toll-free number

Louisiana - $3,079

2

Maine - $2,328

3

Florida - $3,012

Mississippi - $2,989

4

Vermont - $2,349

Wisconsin - $2,403

2
3
4

60% Letter vendor
59% Call recording
49% Batch skiptracing
42% Consumer data
35% Compliance software
33% Predictive dialer
28% Interactive voice response

Wyoming - $2,913

5

Montana - $2,436

5
Source: PolicyGenius/IRS

12

18% Speech analytics
7% 24/7 customer service
Source: TransUnion

ACAINTERNATIONAL.ORG



http://www.ACAINTERNATIONAL.ORG

Collector - April 2021

Table of Contents for the Digital Edition of Collector - April 2021

Collector - April 2021 - Cover1
Collector - April 2021 - Cover2
Collector - April 2021 - 1
Collector - April 2021 - 2
Collector - April 2021 - 3
Collector - April 2021 - 4
Collector - April 2021 - 5
Collector - April 2021 - 6
Collector - April 2021 - 7
Collector - April 2021 - 8
Collector - April 2021 - 9
Collector - April 2021 - 10
Collector - April 2021 - 11
Collector - April 2021 - 12
Collector - April 2021 - 13
Collector - April 2021 - 14
Collector - April 2021 - 15
Collector - April 2021 - 16
Collector - April 2021 - 17
Collector - April 2021 - 18
Collector - April 2021 - 19
Collector - April 2021 - 20
Collector - April 2021 - 21
Collector - April 2021 - 22
Collector - April 2021 - 23
Collector - April 2021 - 24
Collector - April 2021 - 25
Collector - April 2021 - 26
Collector - April 2021 - 27
Collector - April 2021 - 28
Collector - April 2021 - 29
Collector - April 2021 - 30
Collector - April 2021 - 31
Collector - April 2021 - 32
Collector - April 2021 - 33
Collector - April 2021 - 34
Collector - April 2021 - 35
Collector - April 2021 - 36
Collector - April 2021 - 37
Collector - April 2021 - 38
Collector - April 2021 - 39
Collector - April 2021 - 40
Collector - April 2021 - 41
Collector - April 2021 - 42
Collector - April 2021 - 43
Collector - April 2021 - 44
Collector - April 2021 - 45
Collector - April 2021 - 46
Collector - April 2021 - 47
Collector - April 2021 - 48
Collector - April 2021 - Cover3
Collector - April 2021 - Cover4
http://online.collector.com/collectormagazine/202104
http://online.collector.com/collectormagazine/202103
http://online.collector.com/collectormagazine/202102
http://online.collector.com/collectormagazine/202101
http://online.collector.com/collectormagazine/202012
http://online.collector.com/collectormagazine/202011
http://online.collector.com/collectormagazine/202010
http://online.collector.com/collectormagazine/202009
http://online.collector.com/collectormagazine/202008
http://online.collector.com/collectormagazine/202007
http://online.collector.com/collectormagazine/202006
http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
https://www.nxtbookmedia.com