Collector - April 2021 - 1

COLLECTOR

CONTENT

®

APR2021 VOL.86 NUM.09

Highlights

COVER

32

Origin Story: Success
Across Generations 

34

Ask the Experts:
Leadership Superpowers 

36

Will Operation Choke
Point Rise Again?

40

Blueprint Spotlight:
Peacock Consulting LLC 

42

Litigation Retrospective:
By the Numbers,
By the Book

Columns &
Departments

Develop stronger security
policies for your
work-from-home employees.

16

By Anne Rosso May

Features

ACAI_0421_Features.indd 2

22

26

5

President's Page 

6

Industry News 

12

FYI 

14

Collection Tips 

30

Calendar 

31

Honor Roll 

44

ACA SearchPoint 

46

Membership 

47

Ad Index 

48

Last Word 

3/15/21 9:06 AM

The Safety of the CFPB's Safe Harbor Email Procedures
The CFPB's final debt collection rule covers email communications
with consumers. In this first article of a three-part series, we break
down the relevant provisions.
By Colin Winkler and Katy Zillmer 

Breaking Through the Misinformation Haze
How ACA and its members help consumers better understand
financial tools and services.
By Tim Dressen

COLLECTOR 04.21

" I'm convinced that
had I micromanaged we
would not have had the
success we've had. "
(page 34)

1



Collector - April 2021

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