Collector - January 2021 - 9

FIRST-PERSON

MEMBER NEWS

Florida Collectors Association
Holds Successful Joint
In-Person/Virtual Conference
...FORMED
AN EMPLOYEE
ADVISORY COUNCIL

FCA Board of Directors

T

he Florida Collectors Association
(FCA) held its annual conference
at the Hyatt Regency Sarasota this
fall, featuring a full slate of educational and
networking opportunities for those who
attended the event in person, while also
allowing those who were unable to make
the trip to participate virtually.
It was one of the first live industry events
since March.
" [The] FCA was very happy to be
able to put on one of the first, if not the
first, live and virtual conferences after the
pandemic shut things down and we did
it in a safe and effective manner in
collaboration with the staff of the Hyatt
Regency Hotel, " said FCA President Matt
Kiefer. " Melissa Nash and Lori Cameron
did a great job putting this together
with Tammy Schoenberg, director of
member and association services at ACA
International. None of this would have
been possible without the support of our
members and especially our sponsors. "
The event featured:
*	 A presentation from Robin Rock
with the Federal Trade Commission's
Southeast Regional Office.
*	 Participation from the Florida Office of
Financial Regulation.

COLLECTOR 01.21

*	 A presentation from Jeremy Mapes,
owner and managing member of Mapes
Consulting, on security and technology
concerns in the age of COVID-19.
*	 An attorney panel on litigation trends
in Florida, the Telephone Consumer
Protection Act and new workers'
compensation litigation.
*	 A roundtable discussion on best practices.
*	 A presentation on leadership with
David Kelley, CEO and president of The
Preferred Group of Tampa.
The FCA installed its 2020/21 Board of
Directors and officers during the conference:
*	 President: Matt Kiefer
*	 President-Elect: Ernest " Skip " Kohlmyer
*	 Vice President: David Kelley
*	 Secretary/Treasurer and Immediate
Past President: Melissa Nash
*	 Directors: Jack Brown III, Lori
Cameron, Daniel Consuegra, Michael
Thiel, Neal Jagoda, Pam Kirchner, Jeff
Powell, Al Rookard, Kris Royal and
Julie Thompson.
Mark your calendars for next year's
FCA Annual Conference, Oct. 6-8,
2021, at the Hyatt Regency Sarasota.
For more information on the
Florida Collectors Association,
visit www.fla-collectors.com.

It's often the case in our agency,
and I'm sure in every other
agency, that we must rapidly
put changes into production,
which can substantially impact
our agents. To help, we created
an Employee Advisory Council
with representatives from
each department. They are
employee-nominated positions.
We meet when we have a
change to roll out or if we're
facing a challenge. Before
the meeting, we try to do the
legwork of identifying what
we feel is the best solution to
resolve an issue. We present it
to the council to get feedback
on what we might be missing.
Having the conversations on
the front end is better than
having them after the fact, plus
it helps get staff buy-in. It also
enables us to identify leaders
and critical thinkers, and gives
them an opportunity to develop
new skills, like how to take
minutes in a meeting or write a
professional email. These little
things help us live the values
we put out as an organization.
-Greg Leaf, director of
strategy, Revco Solutions

9


http://www.fla-collectors.com

Collector - January 2021

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