Collector - January 2021 - 43

BUSINESSOPERATIONS

weekly huddles and contests. For example,
the employee who collects the most dollars
by phone in one day or one week gets a half
day of PTO. Create a contest for a business
theme or ideas for a company T-shirt where
employees can participate and vote. Take
time to notice and recognize the small stuff
employees might be doing to improve their
work. Perhaps the employee has struggled
with documenting account notes. If you
notice a change, make sure to recognize
that. This recognition may be as small as a
gift card for coffee or a gas station. It is also
really beneficial to make sure when having a
conversation with the staff that computers are
locked and people are not distracted. It can be
hard for an employee to trust management and
believe they care or want to listen if there are
distractions from computers or cellphones.

5. RECOGNITION
Recognize employees as people with outside
lives. Help them grow, build personal and
professional goals, and ask about what they
like to do in their free time. It's really the
simple and small stuff that makes people
know you care.
For example, I had an employee who told
me they have a shrimp farm at home so I
periodically ask how it's going. That way he
knows I remember something important
about his life that he shared, and it usually
starts fun conversations with the team.
Recognize good work. Recognizing
and rewarding employees for their hard
work is key to gaining a more productive
employee, especially if most of your team
is working remotely. Employee recognition
can incentivize your team to focus on

continued productivity and/or mentoring.
Send out a teamwide or companywide
email detailing the exceptional work
this employee performed. If your
employees are working remotely, an
electronic gift card for Instacart, Amazon
Prime, or a local restaurant is a nice way
to create incentives and reward their
progress. Recognition, both personally and
professionally, goes a long way. It doesn't
have to be formal to be effective. A Post-It
note, a postcard in the mail or an email
message can also help keep employees
focused, engaged and on-task, especially as
2021 creates new patterns.
Jill Bjornaraa Rose is president of Asset
Discovery Corp. She can be reached at
jill@assetdiscovery.net.

Keep collectors well-informed of the most current and
accurate ways to stay in compliance with the FDCPA.
A fresh perspective to ACA's Fair Debt Collection Practices Act, this product is sure to keep
collectors engaged in training. Offered individually via learning management system or
collectively by flash drive, learn the most crucial aspects needed to know about the law
and how to apply new techniques when communicating with consumers.

COLLECTOR 01.21

43



Collector - January 2021

Table of Contents for the Digital Edition of Collector - January 2021

Collector - January 2021 - Cover1
Collector - January 2021 - Cover2
Collector - January 2021 - 1
Collector - January 2021 - 2
Collector - January 2021 - 3
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Collector - January 2021 - Cover3
Collector - January 2021 - Cover4
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http://online.collector.com/collectormagazine/202007
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http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
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