ACA EVENTS & EDUCATION CALENDAR JANUARY 4: Exceptional Leadership Noon - 1:30 p.m. CST; online training 18-20: Effective Performance Management Noon - 1:30 p.m. CST; online training 6-8: Introduction to Collection Industry Compliance Noon - 1:30 p.m. CST; online training 22: Successful Hiring Strategies Noon - 1:30 p.m. CST; online training 11-13: Building High-Performing Teams Noon - 1:30 p.m. CST; online training 25-27: Managing the Collection Floor Noon - 1:30 p.m. CST; online training 15: Keep Calm and Prevent UDAAP Noon - 1:30 p.m. CST; online training 29: Vendors and Your Compliance Management System Noon - 1:30 p.m. CST; online training FEBRUARY 23-26: ACA International's Committee of 100 Ocean Reef Club, Key Largo, Fla. (invitation only) Events subject to change. For up-to-date information or to register, visit www.acainternational.org/events. ACA INTERNATIONAL'S TCPA Compliance Guide Unlock the Telephone Consumer Protection Act and how it applies to the Accounts Receivable Management industry. www.acainternational.org/products 32 ACAINTERNATIONAL.ORGhttp://www.acainternational.org/events http://www.acainternational.org/products http://www.ACAINTERNATIONAL.ORG