Collector - January 2021 - 20

New Hires Connect
7 Help
with Company Culture
When Irene Hoheusle, vice president of
collections and education, Account Recovery
Specialists Inc., talks to new employees, she
likes to point out that the company mission
statement never mentions anything about
collecting money. " It's all about treating
people with respect and dignity-being
ethical, " she said. Brian Watkins, president,
Southern Oregon Credit Service Inc., said
the connection with new hires " starts in the
interview, where we ask candidates questions
about work standards and what they know
about the collection industry, including if
they have had any personal experiences
with it-good or bad. They go through two
interviews with different people so we can
gauge them from different perspectives, and
we always get an Omnia personality profile
on them. Since adding this piece to our
hiring process, we've been more successful
in getting candidates that 'fit' our company. "
Read the original Collector magazine article
here: https://bit.ly/30Pbr3P.

20

Attention to Surprise
8 Pay
Billing Laws
9 Start a Company Blog
Balance billing laws vary from state to
state. Some laws prohibit providers from
sending balance bills to patients and may
also limit a patient's responsibility to innetwork cost-sharing amounts. Some laws
require providers to seek any additional
payments from health insurers and require
the provider and the health insurer to
negotiate in the event of a payment dispute
between the health plan and the provider.
While most of these laws do not have any
specific requirements for debt collectors,
it's still important to be aware of these
restrictions and to work with medical
provider clients to ensure laws have been
followed on the front-end, so that bills that
may be subject to balance billing restrictions
are not inadvertently placed in collections.
Communication with your clients may be
especially important when a law has recently
been enacted or amended. Read the original
Collector magazine article here: https://bit.
ly/33ATAiR.

Corporate blogs can help you connect with a
new audience. " When we originally launched
our blog, we were marketing toward new
clients so we could make the sale, " said
Jessica Smith, director of human resources
and client relations for KLS Financial
Services. " But we realized that clients weren't
the ones coming to our website-all the
clicks were coming from consumers. And
we realized there is a lot of value in reaching
out to them. " When KLS rebranded in 2017,
it relaunched its blog to focus on consumer
issues like saving money and improving
your credit score. " While we are passionate
about helping consumers, we also want our
clients to see that we are consumer-friendly
and consumer-focused, which actually helps
give us the sales boost we originally wanted, "
Smith said. KLS writers focus on being
informative but also relatable, so consumers
feel more at ease with the company. Read
the original Collector magazine article here:
https://bit.ly/3eMXyrj.

ACAINTERNATIONAL.ORG


https://www.bit.ly/30Pbr3P https://bit.ly/33ATAiR https://bit.ly/33ATAiR https://www.bit.ly/3eMXyrj http://www.ACAINTERNATIONAL.ORG

Collector - January 2021

Table of Contents for the Digital Edition of Collector - January 2021

Collector - January 2021 - Cover1
Collector - January 2021 - Cover2
Collector - January 2021 - 1
Collector - January 2021 - 2
Collector - January 2021 - 3
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