Collector - January 2021 - 18

on
3 Double-Down
Leadership Development

2

Hiring Remote Employees?
Sidestep First-Day Virtual
No-Shows

1

Tailor Training to
Employees' Learning Style

Dodi Bohlman, Dickenson branch manager/
collection manager for DCI Credit Services
Inc., has learned how to customize training
to fit each employee's unique learning style.
" If I am presenting the material by lecturing
and the trainee is a visual learner, they are
going to get nothing out of that training, "
she said, noting that this puts the employee
at risk because they will not learn what they
need to know to be compliant. The solution?
Embrace the fact that your training will
not always be the same for every person.
Bohlman developed a list of scenariobased questions she asks before training an
employee. For example: " You've just finished
a test. How would you like to get feedback
on your performance? Have somebody talk
it through with you, get a written description
of the results or see graphs of what you
achieved? " This ensures the employee will
connect with the training material. Read
the original Collector magazine article here:
https://bit.ly/3d5c3Y5.

18

When the $600 unemployment benefit was in
place under the federal CARES Act stimulus
package, some agencies said they saw people
who applied for a job just to keep their
unemployment benefits, resulting in no-call/
no-shows on the first day of work or abrupt
departures halfway through training. " If we
hire 10 people, maybe only six actually show
up to train online. Or they'd show up, do
really well, complete the training and then say
to the trainer, 'I'm sorry. I learned so much
but I really need the unemployment money
so I can't stay.' That blindsided our training
staff the first few times it happened. They took
it personally, " said Elizabeth Vidas, assistant
vice president, training and quality assurance
at Sunrise Credit Services Inc. In response,
Sunrise implemented steps to help head off
these situations. Now they have people stop
by the office a few days before remote training
starts to pick up their new-hire paperwork.
" We leave the envelope at the front door, "
Vidas said. " If they don't show up to pick it up,
we know they won't start. " Read the original
Collector magazine article here: https://bit.
ly/37yEywu.

When ACA President G. Scott Purcell
first came on board at Professional Credit,
the company was struggling to hire good
supervisors and managers. Purcell has
been instrumental in turning that around,
in part by creating an internal leadership
development program. Launched in 2014,
LeaderU is based on Purcell's own research
as well as the works of others, including Dr.
Eric Allenbaugh, an executive leadership
consultant through whom Purcell holds a
coaching certification. Its goals are twofold:
to give employees technical information on
management and leadership, and to build
relationships between departments that
may not otherwise have a lot of exposure to
each other. " It's changed our organizational
structure such that everyone has an
opportunity for growth, " said Chairman
and CEO Joseph Hawes. Read the original
Collector magazine article here: https://bit.
ly/3nluDjr.

ACAINTERNATIONAL.ORG


https://bit.ly/3nluDjr https://bit.ly/3nluDjr https://bit.ly/37yEywu https://bit.ly/37yEywu https://www.bit.ly/3d5c3Y5 http://www.ACAINTERNATIONAL.ORG

Collector - January 2021

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