Collector - January 2021 - 14
Don't Waste 'In the Meantime' Opportunities
Changing the way you think about your job can help you prepare for the future.
By Kelli Krueger
hen she couldn't find a job
in her field last year, Amy
Young accepted a position
as a collector-thinking it would be a
temporary career move while she explored
Amy's boss Kristen could see she had a
ton of potential, but her attitude that this
job was " below her " was holding her back
from true success. Kristen knew Amy was
not going to be a long-time employee but
wanted to tap into her potential while she
was at the agency.
Kristen, while doing a side by side with
Amy, started digging into Amy's personal
goals. She quickly discovered that Amy
had a degree in biology and wanted to be
a pharmaceutical sales rep but could not
find a job because she did not have any
experience. Working in collections was a
means to earn money until her dream job
Does this sound familiar? Are you
working as a collector just until you get a
" real job? "
If so, it's time for a paradigm shift. Being
a collector is a " real job. " In fact, it's the job
that will give you all the experience you need
to be successful in just about any other field,
not to mention in life.
Now that it's a new year, it's time to look
at not only what you can do for this job but
what this job can do for you. Amy's example
is not unique. It's the same story whether
you have a degree or not. Test it out. Ask
the people around you, " Why did you take
a job in the collections industry? " If you ask
an industry veteran, they will reminisce and
likely tell you that without the skills they
developed as a collector, they would not be
where they are today.
Being a collector teaches you emotional
intelligence and how to handle interpersonal
relationships judiciously and empathetically.
Now it's your turn.
STEPS TO CONNECT YOUR
JOB TO YOUR FUTURE
1. Determine your personal goal. Using
Amy as an example, her goal is to be in
2. Figure out the skills needed to be
successful in this personal goal. What
does Amy need experience in to be
qualified for her dream job (beyond
actual pharmaceutical sales experience)?
* Negotiation skills.
* Ability to get people to listen and
talk to you when they don't have
* Ability to build rapport quickly.
* Dealing with difficult personalities.
* Proven success in closing a sale.
* Overcoming objections.
* Focusing on solutions.
3. Discover how these skills match what
you do in your job every day. Is it me,
or does the above list look like the job
description of a collector? The job of a
collector gives you transferable skills
no matter where your path takes you.
Hopefully it keeps you in the industry
but if it does not, you can apply it to
your success no matter where you go.
We just ask that you take a moment,
pay it forward and share with others the
positive impact this industry had on
your personal development.
* Try to set your goals alone. Find a
mentor who can help you look at what
you want to achieve and tie it to what
you are doing today.
* Take a hands-off approach to your
future self. No matter what, the future
is coming. If you do not take control
of the path you're on, you will be a
passenger in someone else's car with no
control of where it's going.
* Ignore failures. Through failure
comes learning. Make it a goal to
try something scary in hopes that
you succeed but be prepared for the
possibility of failure.
Kelli Krueger is ACA International's director
Collector - January 2021
Table of Contents for the Digital Edition of Collector - January 2021
Collector - January 2021 - Cover1
Collector - January 2021 - Cover2
Collector - January 2021 - 1
Collector - January 2021 - 2
Collector - January 2021 - 3
Collector - January 2021 - 4
Collector - January 2021 - 5
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Collector - January 2021 - Cover3
Collector - January 2021 - Cover4