Collector - January 2021 - 10

INDUSTRYNEWS

ACA NEWS

Ted Smith Promoted to Vice President
and COO at ACA International

W

ell-known and longtime
association leader Ted Smith,
CAE, was promoted to vice
president and COO by ACA International
CEO Mark Neeb in October.
" Ted has served ACA and its members
in several different capacities over the years
and, since returning two years ago, has done
an outstanding job leading the for-profit side
of ACA as well as overseeing all operations, "
Neeb said. " I couldn't be prouder of the
professionalism and competence Ted has
shown ACA's staff and members. "
Smith has a long tenure with ACA.
He joined the association in 1984 as
part of ACA's public affairs team, working
with Debra Ciskey, IFCCE, an ACA staff
member at the time who currently serves
as executive vice president of CACi in St.

Louis. Later Smith moved into leadership
roles with ACA's industry management,
government services, check services and
health care divisions.
Through his work with the health care
division, its spring meeting grew to be the
second-largest industry event.
Smith was instrumental in working with a
member task force to develop the Professional
Practices Management System, now the
Blueprint Quality Management System.
In 2017/18, Smith was the deputy
director of Unclaimed Property Professionals
Organization and in spring 2018, Smith
returned to ACA as vice president
of operations.
" I am excited to build on my career at
ACA and working with colleagues and
members across the U.S. and internationally, "

Smith said. " We know it's been a challenging
year for our members, and I am pleased to
be part of the team to work with them and
appreciate their continued partnership with
ACA as we move forward. "

ACA NEWS

Introducing ACA Designation Express

E

ducation is on the move at ACA
International. Our new Express
scheduling makes it easy for you to
plan professional development.
Courses required for a featured
designation will be scheduled in a weekly
Monday/Wednesday/Friday series from
9:30-11 a.m. CST and are included for
members who have purchased the All-Access
Training Zone. ACA is also offering digital
badges for members to proudly display
their ACA designations through their email
accounts, social media and websites.
The courses will help members collaborate
with industry experts in real time and stay in
touch with peers via the ACA mobile app.
" We've had a wonderful response to
our recorded, on-demand courses but
our members still crave interaction, " said

10

ACA's Learning
and Development
Specialist Angela
Czerlanis. " Nothing
replaces a live
session when it
comes to learning
critical skills and
tips for continuous
improvement. Plus, with the release of
the CFPB's Regulation F for the FDCPA,
building community and supporting each
other on this new journey has never been
more important. "
In December, for example, ACA offered
the complete series for the Credit and
Collection Compliance Professional and
Credit and Collection Compliance
Officer designations.

Check out the online event calendar
(https://www.acainternational.org/events),
look for Express to see the complete list and
register for courses.
" ACA education is about you, our
members, " said Director of Education Kelli
Krueger. " We want to keep offering new
ways to make training and support accessible
to you. I'm excited to see members fly
through our new Express program. "

ACAINTERNATIONAL.ORG


https://www.acainternational.org/events http://www.ACAINTERNATIONAL.ORG

Collector - January 2021

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