Collector - January 2021 - 1

COLLECTOR
COLLECTOR
VOL.86 NUM.06

01.21

CONTENT

®

JAN2021

Industry News from ACA Internationa l

Highlights
COVER

GREAT
IDEAS

How c
an you
improv
busine
ey
ss? Ev
en a sm our
can ma
all cha
ke a bi
nge
g impa
are 12
c
t. Here
insight
s and t
you int
ips to
o 2021
carry
.

By Ann
e

16

Rosso M
ay

34

By the Book   

38

ACA Moves into a New
Headquarters Building   

40

Blueprint Spotlight   

42

Engage and Connect   

Columns &
Departments
4

Upfront   

6

Industry News    

12

FYI    

14

Collection Tips    

32

Calendar    

33

Honor Roll    

44

ACA SearchPoint   

45

Ad Index    

46

Membership  

48

Last Word  

Features
22 Five Litigation Trends to Watch in 2021 

As debt collectors continue to navigate the ongoing COVID-19
pandemic, they must also prepare to address new litigation trends
and issues that 2021 will present. Here are five key trends the
coming year has in store for the industry. 
By David N. Anthony, Jonathan P. Floyd and John E. " Jed "  Komisin 

26 Stay Flexible 

How to succeed in 2021: Tips, tricks and lessons learned. 
By Anne Rosso May 

COLLECTOR 01.21

" There was really nothing
that we could do the
same way we had done
before other than be good
humans. "
(page 27)

1



Collector - January 2021

Table of Contents for the Digital Edition of Collector - January 2021

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Collector - January 2021 - Cover3
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