Collector - November 2020 - 27

Want to ensure your business
thrives in a post-COVID-19 world?
Take a closer look at your collector
development, management systems
and technology opportunities.
By Mary Shores

COLLECTOR 11.20

T

hink about all the dynamics
within the walls of your business-
everything from how you open
your doors in the morning, collect mail,
interact with consumers on the phone,
communicate with clients and manage
vendor relationships.
One of the most important parts of
running a collection agency is building
processes and systems that are replicable and
scalable, which you can consistently execute
on with a measurable success rate.
Now factor in COVID-19, which has
been like a bull in a china shop. There is not
a system in your business that has not been
affected by the coronavirus pandemic.
With all the disruption the pandemic
has caused, let's use it as an opportunity
to evaluate and audit all the areas of our
businesses and think about the dynamic
changes that need to happen over the next
12-24 months to stay ahead of the curve and
be proactive in how we prepare for the new
normal. If we don't adapt and evolve our
systems, we're going to create gaps and run
into operational issues.

27



Collector - November 2020

Table of Contents for the Digital Edition of Collector - November 2020

Collector - November 2020 - Cover1
Collector - November 2020 - Cover2
Collector - November 2020 - 1
Collector - November 2020 - 2
Collector - November 2020 - 3
Collector - November 2020 - 4
Collector - November 2020 - 5
Collector - November 2020 - 6
Collector - November 2020 - 7
Collector - November 2020 - 8
Collector - November 2020 - 9
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Collector - November 2020 - Cover3
Collector - November 2020 - Cover4
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http://online.collector.com/collectormagazine/202011
http://online.collector.com/collectormagazine/202010
http://online.collector.com/collectormagazine/202009
http://online.collector.com/collectormagazine/202008
http://online.collector.com/collectormagazine/202007
http://online.collector.com/collectormagazine/202006
http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
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http://online.collector.com/collectormagazine/201803/
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http://online.collector.com/collectormagazine/201712/
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http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
https://www.nxtbookmedia.com