Collector - November 2020 - 22

REMOTE INTERVIEWING TIPS
Kelli Krueger, ACA International's director of education, has done a great deal of remote hiring throughout her
career. Here are her three tips for companies approaching remote interviews for the first time:
1.	The first interview should be over the phone-without video-so you
can get a feel for how the applicant sounds on the phone.
2.	Follow up with a video call, which on your side should include the
operations manager and recruiter. "It's good for the candidate to
meet their possible leader," Krueger said.
3.	Know what core skills you are looking for and find a way for the
applicant to show competency of those skills over video chat. "For a
collector you want them to be able to talk through a tough situation,
be OK with having uncomfortable conversations and have negotiation
skills," Krueger said. "Something I would do is give them one minute
to find something in their house to sell to you. It is kind of like 'sell me
this pen' but they get to pick what they sell you."

THE TALENT POOL IS CHANGING
Some companies are seeing a new mix of
applicants, including people who have lost
their jobs due to the pandemic or who were
"essential workers" and are looking for a
less risky profession.
"We've been seeing some people
who I would have been surprised to
have seen a year ago. In fact, I have an
interview tomorrow morning with a
registered nurse," said Gary D. Gross,
human resources manager for Helvey &
Associates. "When I spoke to her on the
phone I commented that this isn't a normal
career progression, to go from nursing
to working on phones, and she told me
that it's been so hard, she just wants to do
something different."

22

In addition to career-changers, Sunrise
Credit Services Inc. is seeing an influx of
applicants who are applying specifically
because the company now offers work-fromhome positions.
"We're getting a lot of moms who have
been at home with their kids for the last
five or six years who have told us that, until
recently, they could never find a work-fromhome job that wasn't Tupperware sales or
something like that," said Elizabeth Vidas,
assistant vice president, training and quality
assurance at Sunrise Credit Services Inc.
When the $600 unemployment benefit
was in place under the federal CARES Act
stimulus package, some agencies said they
saw people who applied for a job just to keep
their unemployment benefits, resulting in

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Collector - November 2020

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