Collector - November 2020 - 1

COLLECTOR

CONTENT

®

NOV2020 VOL.86 NUM.03

Highlights
COVER

What's Your

Flavor?

32	

Credit Reporting Insights 

34	
	
	
	

ACA's Advocacy Agenda
Will be Ready to
Implement After
the Election

36	

Making Leaders 

38 	
	

When You Can't Pass
the Buck 

42	

Preparing for 2021

Columns &
Departments

16

Effective scripting
requires you to find
the balance between
consistency and
flexibility.
By Tim Dressen

Features
20

26

The Art of Hiring Remotely 
Choppy audio, frozen screens and other technical difficulties can
make the remote hiring process complicated, but many companies
are finding ways to make it work. Here's how recruiters are
tackling hiring in a virtual world.
By Anne Rosso May 

Systems That Scale Your Collection Floor 
Want to ensure your business thrives in a post-COVID-19 world?
Take a closer look at your collector development, management
systems and technology opportunities.
By Mary Shores 

COLLECTOR 11.20

4	

Upfront 

5	

Industry News  

10	

Best Practices  

12  	 FYI  
14  	 Collection Tips  
30  	 Calendar  
31 	

Honor Roll  

44 	

ACA SearchPoint  

45 	

Ad Index  

46 	

Membership  

48	

Last Word 

"It gives you an
opportunity to make a
connection: 'Hey, you have
a cat! I have a cat too.'"
(page 24)

1



Collector - November 2020

Table of Contents for the Digital Edition of Collector - November 2020

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