Collector - October 2020 - 36

ORIGINSTORY

When Opportunity Knocks
Kenneth Peck from RGS Financial is focused on developing future leaders.

K

enneth Peck accompanied his
friend to a collection agency's
open house event over 20
years ago, where he filled out a job
application. Fast forward to the
present day, where Kenneth is right
at home working as a leader in the
accounts receivable management
industry at RGS Financial. Here's how
he got his start, in his own words:
I was born and raised in Chicago; my
mother was a public school teacher and my
father worked for American Airlines. My
parents had long careers at their companies
and I always desired the same. The catalyst
for my accounts receivable management
career was truly by chance.
While working at a bank in 1998, my
friend asked me to drive him to an open
house at Harris & Harris Ltd. in Chicago.
As I waited for my friend, I observed the
man giving tours of the agency; he had such
dynamic energy. As time passed, I grew
bored waiting for my friend and I filled out
a job application. They happened to call me
back, and I've been hooked on working in
this industry ever since.
I kept my primary job at the bank while
working part-time at Harris & Harris in the

36

evenings. Even in a part-time role, I absorbed
a lot of information about collections.
While the most immediate perks of the
job were the commission checks, I eventually
discovered my talent and passion for helping
people. I made the decision to quit my job at
the bank.
My first assigned portfolio at Harris &
Harris was for Kirby vacuum cleaners. There
were inherent challenges. For example,
many of the consumers spoke Spanish, yet
I did not. I became so used to the adversity
of having to make things work that I soon
created a contest for myself. I began to create
averages for the number of consumers I'd
need to speak with before one would say yes,
allowing me to usher them toward account
resolution. Then, as my skills developed, I
tried to get this average number of contacted
consumers lower and lower.
Eventually I accepted a position at Arrow
Financial, a debt buying company. It was
acquired by Sallie Mae, and through this I
connected with my friend and mentor Joel
Bernheim at Asset Recovery Solutions in
Des Plaines, Illinois. Joel, Tony Eshaya and
Steve Fishbein took me under their wings
when I went to work for them.
I became part of the company's fabric
and its leadership team. I got a chance to
see what it was like to lead, drive numbers
and have conversations with clients. These
experiences positioned me to capitalize on
an opportunity to relocate to Texas. Upon
arrival, I worked for Southwest Credit
Systems for four years before moving to
RGS Financial.
I was fully committed to my move to
Texas, and not simply because I was sick
of Chicago winters. Somehow, I just knew
that I needed to pursue the advancement
opportunities in Texas.
As a teacher, my mom was active in
the underserved communities; this gave
me insight into the lifestyles of those less
fortunate. She took children on field trips

to the airport where my father worked.
She provided opportunities for these
children to not only see airplanes, but to
also stimulate dreams of actually boarding
one. This inspired me to give back and
help motivate individuals.
I've been at RGS Financial for
three years and currently work as vice
president of operations. I love RGS and
getting to work with owners Michael

"Somebody once gave
me an opportunity and I
want to return the favor
through coaching and
training."
and Kathy Ryalls. They have allowed
me to put my blueprint on running the
business. We have exceptional agents
who love to come to work because
there are always opportunities to grow.
Somebody once gave me an opportunity
and I want to return the favor through
coaching and training.
 If you love helping people, this is the
perfect industry to develop your skills. The
most important advice I tell my agents?
Find out why the consumer is in their
current financial position.
Before I came to RGS, I contemplated
starting my own shop. I'm glad I didn't, as
the timing wasn't right. I believe everything
happens for a reason and I was aligned to
work with RGS.
Right now, my biggest passion is
developing future leaders. I feel that if I've
helped one person develop, then I've made
a difference.
Reported by Katy Zillmer.

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector - October 2020

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