Collector - October 2020 - 16

COLLECTIONTIPS

Time Flies
How to transform your relationship with time to be more productive.
By Kelli Krueger 

I

don't know about you, but the "Rona"
(my nickname for the coronavirus)
has not given me the time to stop and
relax like the social media memes have
talked about. Instead it has caused me to
reflect on what is important to me and my
organization, and how I spend the 40+
hours I get each week.
Here are the lessons I've learned on this
journey and suggestions for how you, as a
collector, can transform your relationship
with time to be more successful.

fighting. There is no way to eliminate
all time wasters, but the first step to
managing your time better is to admit
where you are letting it slip through your
hands. Here are a couple examples of
where you may be wasting time.
*	 Building rapport by talking about the
weather vs. problem solving.
*	 Talking more than listening.
*	 Taking many mental breaks vs. mini
mental breaks.

DETERMINE WHAT'S
IMPORTANT TO YOU

You are more likely to waste time if
you don't have a plan. Having no plan
means you continue to do what you
are doing, in the same way you've
always done it. A plan causes you to
focus your time on what's important
to you and what would make you more
successful. Your plan does not need to
be elaborate. It can be as simple as one
of these: document accounts while
talking to the consumer; reduce
the number of mini-breaks you take
throughout the day; or consistently
follow a call flow.

Take a minute to answer this question:
What's one thing you could do, that
you're not doing now, that if done
on a regular basis would make a
tremendously positive difference in
your professional life?
We all know there are things that
we could or should be doing that would
make us more productive or successful.
(If you are at a loss on how to answer
this question, check in with your
supervisor. They will probably be able
to give you an idea.)
Write down this change and put it
right in front of you. It's hard to forget
something when you look at it all day
long. Even if you take no further action
beyond writing it down, being consistently
reminded of it will cause natural,
subconscious changes. Here's an example:
Ensure your productivity rate average is
above 80%.

PINPOINT WHERE YOU
WASTE TIME
Wasted time means fewer dollars
collected for the client, which has a
ripple effect that ends up hitting your
pocketbook. That makes it a battle worth

16

What are you missing out on? Who,
or what, is not getting your attention
when you do something irrelevant or
unimportant? Incremental changes create
new habits, which equal big, long-term
rewards. Wasting time has a cost;
make sure you know the price before
you pay it.
Kelli Krueger is ACA International's director
of education. 

MAKE A PLAN

CELEBRATE SUCCESS
You are more likely to go back to your
old "time-wasting ways" if you do not
celebrate the small, incremental wins.
Be sure your celebrations keep you heading
in the right direction. For example,
ask your supervisor to recalculate your
potential commission every week to help
you stay on track toward your goal of an
80% productivity rate vs. giving you an
extra break each day.

UNDERSTAND WHAT YOU'RE
LOSING BY WASTING TIME
It's important to be aware of what you're
losing when you are wasting time.

ACAINTERNATIONAL.ORG



Collector - October 2020

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