Collector - October 2020 - 14

FYI

ECONOMY

THE ECONOMIC IMPACT OF THE DEBT COLLECTION INDUSTRY
When fees, loans, taxes and other debts go unpaid, businesses are stuck with reduced profit
margins and governments face budget shortfalls. Ultimately, consumers suffer the most as they
are unable to access affordable credit, products and services as prices increase due to unpaid
debts. To develop a deeper understanding of trends in the ARM industry, ACA International
commissioned Kaulkin Ginsberg Company to compose a report on the economic impact of
ARM companies. Read it here: www.acainternational.org/kaulkin-ginsberg.

ARM firms
collected nearly

$102.6
BILLION

in debt, with a
recovery rate of
11.1% of face value.

Total net debt
returned
to creditors
amounted to nearly

$90.1

BILLION.

This represents roughly

$706
in savings
per household.

ARM firms
contributed
an estimated

$108.3
MILLION
to charity.

Source: 2020 State of the Industry Report

HUMANRESOURCES

WEBSITES

INTEREST IN DIVERSITY &
INCLUSION JOBS ON THE RISE

122%

98%

Of websites fail to
comply with accessibility
requirements for people
with disabilities.

Increase in the number of online searches for
"diversity and inclusion manager" roles, according
to search trend data from 2010 and 2020.

Source: Instant Offices

14

Source: 2020 Web Accessibility Annual Report/accessiBe initiative

ACAINTERNATIONAL.ORG


http://www.acainternational.org/kaulkin-ginsberg http://www.ACAINTERNATIONAL.ORG

Collector - October 2020

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