Collector - October 2020 - 1

COLLECTOR

CONTENT

®

OCT2020 VOL.86 NUM.03

COVER

OPEN
THE
DOOR
It's time to get your
compliance team involved
in all aspects of your
organization.

18

Highlights
34	
	

Ask the Experts:
Forward Momentum

36	

When Opportunity 	Knocks

38	

Election Watch 2020

42	

Time Tracking

44	
	

Call Blocking and Labeling
Advocacy Update

46	

Support and Connections

Columns &
Departments
5	

President's Page

6	

Industry News

12	

Best Practices

14	FYI
16	

Collection Tips

32	Calendar
33	

Honor Roll

48	

ACA SearchPoint

49	

Ad Index

50	Membership
52	

Last Word

Features
24

28

California's Consumer Privacy Act: Who, Me?
How to determine if you need to comply with the CCPA.
(Better late than never!)
By Anne Rosso May

Training a Remote Workforce
Set your employees up for success by adapting your training
to fit work-from-home conditions and issues.
By Tim Dressen

COLLECTOR 10.20

"We can't just continue
to do what we did
before and expect to be
successful today."
(page 13)

1



Collector - October 2020

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