Collector - September 2020 - 9

FIRST-PERSON

...TRAIN CLIENTS ON
COMPLIANCE ISSUES

ACHIEVEMENT

ConServe Named 2020 Wealth
of Health Award Finalist

T

he Rochester Business Journal
selected ConServe, an ACA
International member company
in Fairport, New York, as one of the 2020
Wealth of Health award finalists in the
category of top employers.
ConServe was selected by a panel of
judges based on the company's commitment
to encourage and foster healthy behaviors in
their workplace, according to a news release.
Each year, Excellus BlueCross BlueShield
and the Rochester Business Journal honor
Rochester-area employers who promote
health and wellness in the workplace.
ConServe was honored among several local
establishments, including ESL Federal Credit

Union, Monroe Community College and
University of Rochester.
"To be recognized as a finalist for this
award is an honor," George Huyler, vice
president of human resources at ConServe,
said in the news release. "At ConServe, we
are dedicated to investing in our employees
and providing them with extensive support
and comprehensive benefit packages. The
health and well-being of our employees and
their families is very important to us. Our top
three wellness programs include improving
employee health and well-being, mentally,
physically and emotionally; lowering health
care costs; and making access to health care
easier for our employees and their families."

ACA Member Obituary

D

onald Charles Smith, who owned and operated World Credit in Pontiac, Michigan,
for over 30 years, died May 15, 2020, at age 91.
Smith was president of the Michigan Association of Collection Agencies in
1981/82 and served on several committees throughout his career. He opened the agency
after working at First National Credit Bureau. 
He is survived by his wife Evelyn.

COLLECTOR 09.20

We take pride in getting to know
our clients and learning how
we can help them. That's why
we offer to train all clients on
collection and compliance best
practices. We know there are
a lot of rules and regulations
in our industry that they may
not understand or even know
about. We do a lot of training
on the federal laws, like the
TCPA and FDCPA, as well
as state regulations. In our
TCPA training, for example, we
explain how getting consumer
consent to be contacted helps
clients when they have their
own internal dialers. We've
done a lot of training recently
about how to set up agents
with remote access and the
related IT security they need
for that. When clients have a
good understanding of how
the debt collection process
works, it minimizes their risk
of potential lawsuits and
helps us increase net-back to
our clients. Plus, it builds the
relationship, so clients feel
comfortable reaching out to us
with questions.
-Rebecca Roberts-Stewart,
LJ Ross Associates

9



Collector - September 2020

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