Collector - September 2020 - 34

G. SCOTT PURCELL

COURTNEY REYNAUD

GREGG SWERSKY

G. Scott Purcell is president of Professional
Credit in Springfield, Oregon. He currently
serves as ACA's president.
Purcell graduated from Oregon State
University with a bachelor's degree in
accounting and worked as a CPA and chief
financial officer for several organizations.
He joined Professional Credit as its chief
operating officer in 2010.
Purcell is an enthusiastic supporter of the
accounts receivable management (ARM)
industry, as well as ACA. He participated in
ACA's Leadership Symposium/Level Up event
for the last several years and was twice honored
with ACA's Warren Siem Award for innovation.
He has presented at several ACA events,
volunteered with multiple ACA committees-
chairing ACA's Budget and Audit Committee-
and earned the Fellow, Scholar, Healthcare
Collection Management and Professional
Collection Specialist designations. He was
elected to the ACA Board of Directors in 2017
and served as 2018/19 treasurer and 2019/20
president-elect.
Purcell believes all agencies can engage
with their legislators, especially at the state
level. He played an integral role in the Institute
for Collection Leadership's development
of the "Collect the Truth" campaign (www.
collectthetruth.org), and believes agencies of all
sizes can use this resource in telling the story
of the significant impact the ARM industry
has, especially to legislators. He believes
strongly if we don't educate our legislators on
the important role we play in our credit-based
economy, no one else will, and then we're
at risk of rules that will hurt our businesses,
consumers and the clients we serve.

Courtney Reynaud is president of Creditors
Bureau USA in Fresno, California, and is
the third generation to own and operate
her company. Reynaud and her husband
purchased Creditors Bureau USA in 2017.
Her professional experience is rooted
in the health care industry, with a special
understanding of the law and consumer rights.
Reynaud has served in various capacities
on the board of the California Association of
Collectors, including terms as president, vice
president, treasurer and member at large.
She continues to serve in an active role on
the state legislative committee.
Reynaud worked on ACA's Council of
Delegates from 2016-2019 and was elected
to the ACA Board of Directors in 2019. She
has earned ACA's Credit and Collection
Compliance Officer, Healthcare Collection
Management, Professional Collection
Specialist, Scholar and Trainer Specialist
Program designations.
She was recently named one of the Top
20 Most Powerful Women in Collections
and Top Woman Leader in the Accounts
Receivable Industry by Collection Advisor/
Receivables Advisor.

Gregg Swersky, IFCCE, is chief relationship
officer for Wakefield & Associates in
Knoxville, Tennessee. He graduated
from the University of Tennessee with a
bachelor's degree in accounting and finance.
Swersky has been in the accounts
receivable management industry for
more than 40 years. He began his career
in 1976 as a telephone collector, using
a rotary telephone, index cards and a
manual typewriter. He initially worked
for his brother, Kurt Swersky, who ran
a Tennessee-based company called
Adjustment Service of Knoxville. Upon his
brother's death in December 1990, Gregg
Swersky stepped up to the role of president
and CEO, managing about 50 employees.
Eventually, the company became Revenue
Recovery Corporation (RRC) and later
merged with Wakefield & Associates.
A longtime active ACA member,
Swersky has earned ACA's Fellow and
Scholar designations and the International
Fellowship of Certified Collection Executives
and Kurt Swersky awards. He's also served on
ACA's ACPAC and Education committees.
He was elected by the Board of Directors
to fill a vacancy created by a resignation and
was reelected to the board in 2019.
Swersky is a past president of the
Tennessee Collectors Association and
a former member of the unit's board of
directors.

34

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