Collector - September 2020 - 27

ACA INTERNATIONAL'S

Honoring the trailblazers who are
making our industry stronger.

2020 AWARD WINNERS

Adaptability, advocacy and action: these are the three pillars of leadership necessary to help advance the accounts receivable
management industry in these uncertain times. ACA International's annual awards recognize the outstanding association
members who have made notable contributions to our industry in the past year. In addition to being celebrated here in Collector
magazine, the winners were also recognized at ACA's 2020 Virtual Convention & Expo.

Here's a look at the 17 inspiring ACA members we're celebrating this year.
ACA INTERNATIONAL ALL IN™ AWARD
The All In™ Award recognizes an individual, company and ACA state or regional unit
judged to have made the most significant contribution during the year advocating for the
accounts receivable management industry.
This year's individual winner is Leslie Bender, IFCCE. As chief strategy officer and
general counsel for BCA Financial Services in Miami, Florida, Bender has long been an
active participant in all of ACA's advocacy efforts. Bender represented the industry in
front of state regulators at their annual NACARA convention and this year shared our
industry's perspective at the FTC/CFPB public workshops on credit reporting. She's played
an integral role in fielding and responding to members' questions during the ACA Huddle
online conference series. She has taken part in many Hot Topic seminars as well as ACA's
Washington Insights Livestream. Bender served as 2013/14 ACA president, is an active
Certified Instructor and has earned multiple ACA professional development designations.
This year's company winner is State Collection Service Inc. in Madison, Wisconsin. State
Collection Service and its president, Tim Haag have been actively working on behalf of the
industry with lawmakers and other organizations like the Healthcare Financial Management
Association to help formulate sound public policy at the federal and state level. Haag and
his team have frequently participated on ACA panels during the ACA Huddle online
conferences, Washington Insights Livestream, Committee of 100 and Great Lakes Credit and
Collection Association events.
This year's unit winner is the Washington Collectors Association. The Washington
Collectors Association has been a leader in the industry's state-level advocacy efforts. Unit
members are actively engaged with the governor's office, the legislature and members of
Congress. The WCA legislative team led efforts to initiate a rulemaking by the Washington
Collection Agency Board to allow remote collection workers and worked directly with
the governor's office and legislature as they considered restrictions during the COVID-19
pandemic. The WCA also helped organize a large coalition of like-minded industry partners
and consumer groups to negotiate and pass legislation this year.

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Collector - September 2020

Table of Contents for the Digital Edition of Collector - September 2020

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