Collector - September 2020 - 23

I

ACA International's
2020 Virtual Convention
and Expo was a
groundbreaking success
that united members from
across the country and
around the world.
By Anne Rosso May

t was an event unlike any in the association's history. When the COVID-19
pandemic forced ACA International to scrap its in-person convention and go
virtual for the health and safety of its members, nobody knew quite what to
expect. It turns out, fear of the unknown was unfounded. Thanks to the hard work
of the ACA staff and the enthusiastic participation of our member companies and
vendors, the event surpassed all expectations and opened doors to new ways of
connecting and learning.
"It would be an understatement to say this has been quite a year," said CEO Mark
Neeb, as he opened the convention. "ACA is an association that simply can't move
forward without volunteers and we thank you for your service."
The virtual format allowed ACA to bring attendees more education than ever before
through the flexibility of the online platform. In addition to 28 breakout sessions for
members (21 for nonmembers), ACA also offered 11 sessions on the Innovation Stage,
eight recorded on-demand sessions, three bonus sessions and six unique Ask the
Experts themed chats. Other than legal education sessions, all sessions are available
on-demand for fully registered attendees through Sept. 30.
More than 680 people attended the convention to learn and connect, including
those from the United States, Australia, Canada, India, Malaysia, Mexico and the
United Arab Emirates.
Attendees had the chance to hear some of their favorite songs-combined with
inspirational messages on adapting to change-in the keynote presentation with Mike
Rayburn, sponsored by RevSpring.
Another of the convention's celebrity speakers, humorist and therapist Connie
Podesta, explored how the essence of your personality influences how you
communicate with others in a keynote session sponsored by Nationwide Insurance.
Podesta also spoke at a virtual happy hour held by the newly formed ACA Women
in Collections Resource Council, where participants engaged in conversation about
shared experiences in the accounts receivable management (ARM) industry.
On the final day of the convention, U.S. Rep. Ann Wagner, R-Mo., joined ACA
board members Roger Weiss, IFCCE, and Jack Brown, as well as ACA staff, for a
fireside chat about the issues facing the ARM industry in the House Financial Services
Committee. ACA members were able to ask Wagner questions in a chat box.

JAM-PACKED EXPO HALL
In the market for a new service or product? Even though there weren't any physical
booths this year, the expo hall was still the place to be for the best products in the
ARM industry-and you didn't even have to be registered for convention to check
it out. All ACA members were able to chat directly with representatives from each
of the 50+ exhibiting companies, see product demos and learn from other attendees
about more than 60 product and service types available.
The expo hall's Innovation Stage provided bite-size presentations on new
technology and solutions. These submissions were reviewed and selected by ACA
members as the most impactful for members' businesses. They covered topics such as
how to optimize operator activity, how to modernize your payments, how to use peerto-peer texting and much more.
Don't forget: expo hall exhibitors, including ACA Central, will be available online to
all ACA members through Sept. 30. Visit the expo hall here: www.engagez.net/aca.

STRENGTHENING ACA'S ADVOCACY EFFORTS
During the convention, more than 80 attendees logged in to play an interactive
game of JEOPARDY®, sponsored by BillingTree. During this relaxed happy hour
event, ACA members could play from their individual devices or watch the 47
participants answer questions pulled from various categories, including the

COLLECTOR 09.20

23


https://revspringinc.com https://www.nationwide.com http://www.engagez.net/aca https://mybillingtree.com

Collector - September 2020

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