Collector - September 2020 - 1

COLLECTOR

CONTENT

®

SEP2020 VOL.86 NUM.02

Highlights

COVER

SHAPING
YOUR

RESPONSE
Lenders and accounts
receivable management
companies are adapting
to consumer needs as
the global crisis evolves.
By Jeff Bernstein

18

38	

A Balancing Act

40	
	

State Laws Related
to Caller ID Blocking

42	
	
	

Supreme Court Rules
in CFPB Structure
Constitutionality Case

Columns &
Departments
4	

Upfront

6	

Industry News

12	

Best Practices

14	FYI
16	

Collection Tips

36	Calendar
37	

Honor Roll	

44	

ACA SearchPoint

45	

Ad Index

46	Membership

Features
22

Virtually Amazing

27

ACA International's 2020 Award Winners

30

48	

Last Word

ACA International's 2020 Virtual Convention and Expo was a
groundbreaking success that united members from across the
country and around the world.
By Anne Rosso May

Honoring the trailblazers who are making our industry better.

Meet ACA's 2020/21 Board of Directors
These leaders are working hard to strengthen the accounts
receivable management industry.

COLLECTOR 09.20

"Never stop being
curious about how you
can be better today than
you were yesterday."
(page 16)

1



Collector - September 2020

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