Collector - August 2020 - 42

COMPLIANCE

Unsettled: Caller ID Blocking
If you're using caller ID blocking, you should be aware of potential compliance concerns that may arise under federal
case law. This is the first of a two-part series.
By Colin Winkler

T

his spring, during an episode of ACA
International's Daily Huddle online
conference series on call labeling and
blocking, a member raised a question about
caller ID blocking (also known as "masking"),
which many of us know as *67. Some agencies
find the use of *67 appealing, as it can help
their calls get through to consumers. The
member asked about potential compliance
concerns that may arise from the use of *67.
This is a complicated question as the issue
intersects with several compliance vectors

42

at the state and federal levels. ACA has long
maintained information on this topic in its
ACA SearchPoint library, but here we take
a more consolidated look at the compliance
issues that can arise with this practice under
federal case law.

FDCPA AND SECTION 1692E:
FALSE REPRESENTATIONS AND
DECEPTIVE PRACTICES?
Using *67 when calling a consumer raises
some potential concerns under the Fair

Debt Collection Practices Act, although
at the time of this writing, courts had not
found a violation arising from *67 caller ID
blocking.
At least two federal district courts
have suggested that caller ID blocking
via *67 could, in theory, constitute a false
representation or deceptive practice under
Section 1692e(10)-given the right facts.
The district judge in C.f. Zortman
v. J.C. Christensen & Assocs., Inc., 870
F. Supp. 2d 694, 702 (D. Minn. 2012)
ACAINTERNATIONAL.ORG


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