Collector - August 2020 - 37

BUSINESSOPERATIONS

"Our goal is to teach women how to use their
power and how to be assertive to enhance their
careers, benefit their companies and the industry,
and better serve their communities."
ACA's membership got to talking at events
in recent years and developed a committee
to oversee the new group, the Women in
Collections Resource Council (WICRC).
Members of the committee governing
the WICRC through 2021 include Chair
Fran Fisher, business development
manager-ARM, Payscout; Co-Chair Debra
Ciskey, IFCCE, executive vice president,
The Collections Coach LLC; Dusty Vigil,
CEO/president, North American Credit
Services Inc.; Patricia Genovay, president,
Waterfall Revenue Group; Mary Sand, vice
president of operations, RevSolve Inc.;
Patricia Lopez, assistant vice president,
USCB America, Henderson operations;
Shiela Cain, president, Professional Choice
Recovery Inc., and ACA Board Liaison
Anitia Manghisi, IFCCE, president,
Independent Recovery Resources Inc.
As part of the WICRC, the committee
established a new discussion group on The
Hub, ACA's online member community.
The council's goal is to provide resources
to aid women in the ARM industry related
to the development of leadership skills,
mentor opportunities, and to support their
advancement in their chosen profession.
"Our goal is to teach women how to
use their power and how to be assertive
to enhance their careers, benefit their
companies and the industry, and better serve
their communities," Fisher added.
The committee in charge of the WICRC
is in the early stages of planning events and
online webinars, some that will be held in
conjunction with ACA's conferences and
state unit meetings. Their first event was
a virtual happy hour held in July at ACA's
annual convention.
"We want it to be educational, so people
learn from each other's experience," Fisher said.

COLLECTOR 08.20

The WICRC's Hub group is off to a great start
and more members are invited to join and post
discussions, ask questions and share their ideas.
Visit it here: community.acainternational.org/home.
Committee members will also start
discussions on a regular basis to further
foster ideas and growth of the WICRC on
The Hub and at future events.
For example, committee member
Shiela Cain started the discussion on
The Hub recently by posting a consumer
compliment about the company's hardship
programs. Cain's post has prompted other
similar stories in response.
All Fisher asks is that members' discussion
topics are relevant to the WICRC's mission
of helping women in the industry.
If you haven't done so already, please
join The Hub community. Members may
join by logging in to the ACA International
website, acainternational.org, and clicking
on The Hub icon. Once you are there, select
the Communities tab, and the WICRC is
listed in the drop-down menu. Click on the
community to sign up, set your preferences
and post or respond to discussion items.
All members of the community are invited
to post messages and have the option to
receive email notifications when new items
have been added to the discussion.  
Members of the WICRC on The Hub or
interested members may reach out to ACA
staff liaisons Leah Dempsey, vice president,
senior counsel, federal advocacy, dempsey@
acainternational.org; Kelli Krueger, director
of education, krueger@acainternational.org;
and Chair Fran Fisher, fran@payscout.com,
for guidance on topics to discuss or other
questions.
Katy Zillmer is ACA International's
communications specialist.

37


http://community.acainternational.org/home http://www.acainternational.org http://www.cornerstonesupport.com

Collector - August 2020

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