Collector - August 2020 - 34

EDUCATIONSPOTLIGHT

Meet Your Certified Instructor
What do you like about being a
Certified Instructor?
I've always loved teaching and I genuinely
enjoy being in a classroom. I started doing
seminars for our company's clients back in
the early 1990s, plus I worked in insurance
before that, so I have a background in
sales and presenting. I think most of the
people who come to the classes I teach get
something valuable out of it, and it's a great
way for me to learn along the way. If you are
an involved teacher, you learn as much as or
even more than your students.
I've been in the industry for over 30 years
now and I've been a Certified Instructor for a
long time, in addition to being active within
ACA and my state unit. In my experience,
ACA members are typically people who are
open to learning and getting better at what

they do. As an instructor, it's fascinating to
peek into all these other agencies. I enjoy
stealing everybody else's ideas and hearing
how they do things. It's rewarding to be
able to help other people improve their
operations.

life, but it is a good way to maintain that
constant energy of development. I think
professional development opportunities
come along all the time. You just have to be
open to them and say yes. It's amazing where
you might end up!

Is there a class you particularly
enjoy teaching?

What's the best piece of advice
you've received in your career?

I'm a PPMS Certified Instructor, though
since ACA recently renamed the program,
I should say I'm a Blueprint Certified
Instructor. I teach one of those classes at
least once a year. I really enjoy it because it's
so comprehensive. It gets you in and around
the entire collection operation and you get
to talk about everything. The people who
take that class are always so serious about
wanting to improve their operations. Not
only are their questions insightful, but as
an instructor you know that you are really
making a difference.

I've been given a lot of great advice over the
years. I often think about something my
former boss told me: "The greatest ability is
availability." If you make yourself available
and open to new ideas and opportunities,
you'll not only pass on information and
opportunities to others, but you'll put
yourself in a position to learn too.

How do you fit professional
development into your workday?
To be honest, I have a tough time turning
down opportunities that are new or that
sound like fun. If someone says to me, "Hey,
we're looking for someone to participate in
this or lead this," I almost always say yes. It
might not be the best way to have a balanced

Number of
Seminars Taught:

190+
57

Company:
Southern Oregon
Credit Service Inc.

34

Name:
Brian
Watkins

Title:
President

Years as a
Certified Instructor:

12



Collector - August 2020

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