Collector - August 2020 - 24

Cleaner Data
for a Better

BOTTOM LINE
Flagging accounts that present compliance challenges can help
head off complaints and litigation. Here's how some agencies
use account scrubbing tools to stay efficient and compliant.
By Tim Dressen

A

ll collection accounts were not created
equally and treating them as though they
were is a recipe for trouble.
With agencies facing a myriad of compliance
threats, taking steps to minimize risk is essential. One
valuable step many agencies take is comparing their
accounts to a variety of databases before beginning
collections and removing those that present risk or
require special handling.
In addition to reducing risk, this process of data
scrubbing can, in some instances, boost both your
effectiveness and revenue.
Although some types of account scrubs are
beneficial for all agencies, others are more situational,
depending on the specific agency's industry account
mix and collection methods.
"If you're not doing just about every scrub
available to identify and contact the people you want
to talk to, you're really limiting yourself," said Jack
Gordon, CEO of WebRecon LLC, a service provider
offering litigious consumer scrubs.

24

TYPES OF SCRUBS YOU MIGHT USE
Different types of scrubs can help agencies defend
against different compliance threats. Here's an
overview of some of the most common options:
Bankruptcy: Scrubbing accounts against
public bankruptcy records flags consumers who
have filed for bankruptcy protection and should
not be contacted.
Deceased Consumer: Matching accounts against
deceased consumer databases allows agencies to
avoid trying to contact a person who is never going
to respond. In some cases, a deceased consumer
scrub may return estate or executor contact
information so agencies can update their records
and continue collection efforts.
Active Duty Military: Active duty military
members have certain privileges and protections
under The Servicemembers Civil Relief Act.
Scrubbing accounts to identify active duty military
servicemembers helps ensure improper action isn't
pursued against these consumers.

ACAINTERNATIONAL.ORG


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