Collector - August 2020 - 21

nonprofits he supports, one of which takes
him to Moldova, a country in eastern
Europe, for a week or two each fall. (You
can read more about his community service
passions in the sidebar on p. 18.)
"I bought in early to this concept that I
don't want to wait until I'm retired to do all
the things I want to do," Purcell said. "So I've
figured out how to balance it all."
Hawes, who gives each of his employees
40 hours of paid time each year to do
community service work, jokes that he likes
it when Purcell takes time off because it gives
him time to catch up.
"Scott can write things faster than I can
read them," Hawes said. "Academically, he's a
machine. He's really great at dissecting things
and getting them into his system, which has
been good for us as we've grown."
Technology is a critical part of the ARM
industry, and over the last 10 years Purcell
has been focused on introducing innovations
and championing new applications.

Professional Credit uses many products
from KG Hawes, like its voice analytics and
call auditing software, VoizTrail™, and its
collections platform, ARTrail™. This is in
addition to other cutting-edge technology,
like a mobile app that was developed by
a local tech company and integrated with
Professional Credit's collection platform.
Purcell also helped develop a robust
data vendor program to ensure the
company is making the most of every
opportunity available.
"A lot of shops do an either/or paradigm:
Either this vendor or that one," Purcell
said. "We have a huge vendor list-25 to 30
different companies. We want to use the best
in each category."
Purcell credits the company's sophisticated
waterfall system with managing all that
data, but as any businessperson knows,
introducing a new vendor or process to a
company is tricky and it takes an enthusiastic
leader to get everyone on board.

DeLess said that back in 2017,
Professional Credit undertook a series
of system conversions to its brand-new
collections platform and Purcell was
instrumental in navigating that transition.
"When you go from a system that was
almost 30 years old to something that's
state-of-the-art technology, it's stressful for
employees," DeLess said. "We had a lot of
longtime employees who were a bit set in
their ways, but Scott is not afraid to step up
to a challenge. He doesn't blink an eye. His
approach was, 'OK, let's figure this out.'"
That pragmatic attitude has helped
guide Purcell throughout his career in the
ARM industry.
"We operate from the point of view that
people want to pay their bills," he said.
"Being in collections is no worse than getting
a speeding ticket. And people in collections
deserve to have all the modern tools
available to them that everyone has to pay
their bills, no matter the industry."

Mark Neeb, G. Scott Purcell, Roger Weiss and Kevin Baich

COLLECTOR 08.20

21



Collector - August 2020

Table of Contents for the Digital Edition of Collector - August 2020

Collector - August 2020 - Cover1
Collector - August 2020 - Cover2
Collector - August 2020 - 1
Collector - August 2020 - 2
Collector - August 2020 - 3
Collector - August 2020 - 4
Collector - August 2020 - 5
Collector - August 2020 - 6
Collector - August 2020 - 7
Collector - August 2020 - 8
Collector - August 2020 - 9
Collector - August 2020 - 10
Collector - August 2020 - 11
Collector - August 2020 - 12
Collector - August 2020 - 13
Collector - August 2020 - 14
Collector - August 2020 - 15
Collector - August 2020 - 16
Collector - August 2020 - 17
Collector - August 2020 - 18
Collector - August 2020 - 19
Collector - August 2020 - 20
Collector - August 2020 - 21
Collector - August 2020 - 22
Collector - August 2020 - 23
Collector - August 2020 - 24
Collector - August 2020 - 25
Collector - August 2020 - 26
Collector - August 2020 - 27
Collector - August 2020 - 28
Collector - August 2020 - 29
Collector - August 2020 - 30
Collector - August 2020 - 31
Collector - August 2020 - 32
Collector - August 2020 - 33
Collector - August 2020 - 34
Collector - August 2020 - 35
Collector - August 2020 - 36
Collector - August 2020 - 37
Collector - August 2020 - 38
Collector - August 2020 - 39
Collector - August 2020 - 40
Collector - August 2020 - 41
Collector - August 2020 - 42
Collector - August 2020 - 43
Collector - August 2020 - 44
Collector - August 2020 - 45
Collector - August 2020 - 46
Collector - August 2020 - 47
Collector - August 2020 - 48
Collector - August 2020 - 49
Collector - August 2020 - 50
Collector - August 2020 - 51
Collector - August 2020 - 52
Collector - August 2020 - Cover3
Collector - August 2020 - Cover4
http://online.collector.com/collectormagazine/202008
http://online.collector.com/collectormagazine/202007
http://online.collector.com/collectormagazine/202006
http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
https://www.nxtbookmedia.com