Collector - August 2020 - 16

COVER

Moving Forward,
Together
Incoming ACA president
G. Scott Purcell urges you to
get involved and make a difference.
By Anne Rosso May

H

ave you cried today? Do you
feel like you need to? If so, take
four minutes to watch Heather's
emotional story about going into and
getting out of debt on the Institution for
Collection Leadership's Collect the Truth
website (collectthetruth.org) and see if
that gets you there.
Collect the Truth is a PR campaign featuring
interviews with consumers talking about how
debt collectors have helped them. Heather
(whose last name is withheld for her privacy)
is a consumer in Oregon who showed up
on Professional Credit's doorstep one spring
evening in 2016 after the office was closed.
President G. Scott Purcell was still at
the office but was getting ready to head
out to a soccer game with his wife Jill, who
was waiting in the lobby with his dinner
and a change of clothes. Heather had her
three-year-old daughter with her as well as
a cashier's check, and she wanted to make

the last payment on her account. She was
eager to get it taken care of and extremely
disappointed that she had arrived too late.
Purcell's wife rang his office to let him
know what was going on, and he had a
supervisor come out and work with Heather
while he ate a quick dinner in the lobby.
"When Heather came out of the office
after settling her account, something in me
told me to go and ask her what it was like
to work with us, so I did," Purcell recalled.
"Her eyes got teary and she said, 'You've
helped me more than you'll ever know.'"
She explained that she'd hit rock
bottom a few years back and lost her
house, her car and even her daughter. She
had also racked up a ton of debt. Thanks
to the staff at Professional Credit, she
had been able to pay everything off and
rebuild her credit, enabling her to launch
a business, buy a house, regain custody of
her daughter and start anew.

Photo: Kelsea Joann Photography

16

ACAINTERNATIONAL.ORG


http://www.collectthetruth.org http://www.ACAINTERNATIONAL.ORG

Collector - August 2020

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