Collector - August 2020 - 1

COLLECTOR

CONTENT

®

AUG2020 VOL.86 NUM.01

Highlights
36

Mentor and Connect
Through New Women's
Group for Members

38

Ask the Experts: View
From the Top

40

How to Lead in Times
of Crisis

42

Caller ID Blocking and
Compliance

44

Record-Breaking
Attendance at ACA's First
Virtual Washington
Insights Event

46

Making a Difference

Columns &
Departments
COVER

Moving Forward,
Together
16

Photo: Kelsea Joann Photography

Incoming ACA president G. Scott Purcell urges you
to get involved and make a difference.

Features
24

28

4

President's Page

6

Industry News

10

Best Practices

12

FYI

14

Collection Tips

32

Calendar

33

Honor Roll

34

Education Spotlight

48

ACA SearchPoint

49

Ad Index

50

Membership

52

Last Word

Cleaner Data for a Better Bottom Line
Flagging accounts that present compliance challenges can help
head off complaints and litigation. Here's how some agencies use
account scrubbing tools to stay efficient and compliant.
By Tim Dressen

The Inconvenience of Convenience Fees
Fees can offset the administrative costs of debt collection,
but they can also expose your company to potential liability.
Proceed with caution.
By David N. Anthony and Jonathan P. Floyd

COLLECTOR 08.20

"We need to distinguish
between getting back
to work and getting back
to the workplace."
(page 10)

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Collector - August 2020

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