Collector - July 2020 - 38

ORIGINSTORY

Keep Your Foot on the Gas
Kelly Feoli's determination and drive have fueled her success in the accounts receivable management industry.

K

elly Feoli, senior vice president
at MRS BPO LLC, has always
been a leader; she just needed
to find the right career path. Here's how
she got her start in the industry, in her
own words.
I grew up on a dairy farm in New
Jersey, so hard work, determination and
competitiveness were instilled in me at a
very young age. My parents, brother and
I always did our best to make the chores
as fun as we could. My parents would
challenge us to tractor races, and I worked
hard to come out ahead and avoid the extra
chores that came with losing.
My drive did not stop there, and I
continued to work hard throughout high
school and college. Even with my confidence
and natural leadership skills, I always felt like
I had something to prove and it only made
me work harder.
Back in the day, computer science was
the hot ticket with careers. It was something
different and new, and I like trying to
figure things out. However, programming
wasn't the right fit for me, so I also studied
business and education.

38

My goal in life was also to raise a family
and be an at-home mom.
After college in New Jersey, I got
married to a wonderful man and had
three beautiful children. I was fortunate
to stay home with my children when
they were young. This part of my life was
priceless, but we fell on some hard times
when the real estate market crashed and
I needed to help support my family in a
different way.
Having studied teaching, I accepted a
position as an eighth-grade interim teacher.
After a couple of months, I learned it wasn't
a fit with my goals and I started to search for
other career opportunities.
I saw an ad for a debt collector position
at MRS BPO LLC in Cherry Hill, New
Jersey. I knew that if I could sell eighth
graders on completing their homework
on time, I could help consumers resolve
their debts.
I joined the team in 2009 as an auto
resolution agent, and it didn't take long
for me to fit into the role, befriending
consumers and listening to their stories to
help find the best solution for their account.

Collection techniques were a lot
different at that time, but using warmth
and compassion were at the core of the
company's mission.
I was earning money to help support
my family, but I also felt a drive to lead
at MRS. With the encouragement of
senior leadership, I worked my way
into operations and in March 2020, I
was promoted to senior vice president
overseeing all third-party operations. MRS
absolutely notices hard work.
It never really crossed my mind to be a leader
or to go into any leadership role; it just comes
naturally to me. With anything I've done, it takes
me time out of the gate to find my path, but
once I do there is no looking back.
I stay in this industry because of my work
family at MRS. I love this job because of the
people that surround me. This is probably
the most family-oriented company I know.
What started as a career move to support
my family transformed into a labor of love. I
guess you could say I never took my foot off
the gas of the old John Deere tractor.
Reported by Katy Zillmer.

Built for start-ups. Scalable for growth.
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Collector - July 2020

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