Collector - July 2020 - 14

COLLECTIONTIPS

Essential Profession, Essential Training
We break down how you can use ACA's online professional development resources.
By Angela Czerlanis

O

ver the past few months, ACA
International members have
learned that it's possible to perform
their profession remotely. With distance
learning growing by leaps and bounds, so
has the ACA On-Demand Core Curriculum
Library. These are the courses used to
achieve and maintain ACA professional
designations.
Back on March 1, we started with seven
courses and three designations in this library,
and today we have almost 20 courses and six
designations that can be completed entirely on
demand, outside of a live webinar schedule.
We're still running live webinars as usual, so
if you prefer to chat with your peers, check
out ACA's Online Event Calendar at www.
acainternational.org/calendar.

DO YOU HAVE A MYACA
MEMBER LOGIN?
To take full advantage of your company's
ACA membership, you need a login ID. If
you don't have your own personal login,
find out who the ACA member contact
is at your company and tell them you
need a login. That person should contact
memberservices@acainternational.org to
update your information. We need the
name, job title, email and phone number
for each person on your company roster.
Once connected to your company's ACA
membership, go to www.acainternational.
org, log in, and explore Education,
Designations, Events, Products, and the
ACA SearchPoint library.

professional and compliant, this is it. This
certificate is good for three years. These courses
are also available in an animated, e-course
format. Then, add on Hot Topic recordings
like Benefiting From Consumer Complaints
and Frontline Collection Skills: Successful
Strategies From ACA's Instructor Team to
take a deeper dive into mastering consumer
communication.

NEED TO LEVEL UP ON THE JOB?
Explore the leadership and performance
management courses in the Collection
Industry Professional (CIP), Professional
Collection Manager (PCM) and Credit
and Collection Compliance Professional
(CCCP) designation tracks. Add on the
five-part Hot Topic series Deep-Dive:
Notice of Proposed Rulemaking about
possible updates to the Fair Debt Collection
Practices Act (FDCPA). Listen to ACA
Cast podcast episodes, such as Optimizing
Your Operations to Manage Litigation and
Insights on Call Auditing, to round out
your management designation.

ATTENTION COMPANY
TRAINERS: WE'VE GOT YOU
COVERED!
If you are the champion of your company's
learning and development, ACA is here
for you. Launch training based on our
designation tracks reviewed here. Use Hot
Topic titles like Building High-Performing
Teams and Compete Every Day: 7 Steps
to Winning at Work for virtual team
meetings. Training pros can also pursue
ACA's Trainer Specialist (TSP) designation
to solidify skills in presentation delivery
and designing content for adult learners.
Keep fit and strong with ACA education.
Stay in touch with your industry peers
on ACA's online community The Hub
and our LinkedIn page. Reach out to
memberservices@acainternational.org for
more ACA member benefits.
Angela Czerlanis is ACA International's
learning and development specialist.

WANT FUNDAMENTAL
TRAINING? GO FOR THE
ALL-NEW ESSENTIALS
Four videos, plus an exam, make up ACA's
Professional Collection Specialist (PCS)
designation. If you want an overarching
credential that shows clients you are

14

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Collector - July 2020

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