Collector - June 2020 - 5

COLLECTOR

®

CHIEF EXECUTIVE OFFICER
Mark Neeb
MANAGING EDITOR
Anne Rosso May

PRESIDENT'SPAGE

Weathering the Storm

DESIGN FIRM
The YGS Group

We are a community that stands together.

COMMUNICATIONS SPECIALIST
Katy Zillmer

By Roger Weiss

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COLLECTOR 06.20
may not be reproduced without written permission.

A

s I write this column, we are in the middle of chaos and uncertainty. By
the time you read this, hopefully we have moved past the pandemic and
the intrusive federal, state and local directives that limited our ability
to help consumers and creditors. I want to take a few moments to reflect on
what we've learned.
First and foremost, we built deeper reassurance that consumers rely on
professional collectors to help guide them out of crisis. We have, are and will
be dealing with a lot of consumers who have never faced a disruption in their
universes the way they are now. Our teams have been trained and prepared day in
and day out for years on providing guidance and a calming voice when needed.
We measured our resolve for flexibility and learned how to make even more
difficult decisions and better adapt to circumstances. We have been able to test
the tensile of our business continuity and disaster recovery plans as well as our
own personal fortitude. We also understand what a live gap assessment feels like,
and how to strengthen every phase of our business.
We have seen the commitment of the ACA staff in both Minnesota and
Washington, D.C., and the value that ACA membership provides during arguably
the toughest of times our industry has experienced. An association can hide
during crisis or address it head on. ACA's response during the COVID-19 crisis
truly exhibited that "Helping Members Succeed" is what matters most to the ACA
staff and, for that matter, our countless volunteers.
Finally, we've learned that we truly are a community of colleagues who can
and will stand together in the most difficult of times. When I was inducted as the
president of ACA last year, I made the comment several times that we are all in
this soup together. At that time, I had no idea how true those words were.
As a final note, I pray that everyone comes through this time safe and sane,
and that we never forget the turbulence that was created and that the storm
was weathered.

Roger Weiss, IFCCE,

is president of CACi in St. Louis,
Missouri. He can be reached at
roger.weiss@cacionline.net.

5


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Collector - June 2020

Table of Contents for the Digital Edition of Collector - June 2020

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