Collector - June 2020 - 1

COLLECTOR

CONTENT

®

JUN2020 VOL.85 NUM.11

Highlights

G
N
I
T
F
I
H
S
N
O
I
T
C
E
DIR
C OV E R

How ACA
al
Internation
ng to
p
are ada ti
members
new
xity of our
the comple
positioning
world-and
anies to
their comp
the future.
succeed in

16

so May
By Anne Ros

Features
22

	 Upgrade Your Technology Without Losing
Your Mind
When you can't keep up with client expectations or your
aging system depends on one customized workaround
after another, it might be time to level up.
By Tim Dressen

26

	 Room for Improvement?
The best time to create a pandemic response plan is before a
pandemic breaks. If you missed the boat on that, now is a good time
to learn from what's unfolded and prepare for the future.
By Chris Meier

COLLECTOR 06.20

34	
	

Ask the Experts:
Where Do I Begin?

36	
	

Data Clarifies Call
Blocking Problem to FCC

38	 CFPB Enhances
	
Consumer Complaint
	Database

Columns &
Departments
5	

President's Page

6	

Industry News

10	

Best Practices

12	FYI
14	

Collection Tips

30	Calendar
31	

Honor Roll

32	

Education Spotlight

40	

ACA SearchPoint

41	

Ad Index

42	Membership
44	

Last Word

14	

Collection Tips

"How we behave right
now will determine our
industry's reputation for the
next 10 years."
(page 20)

1



Collector - June 2020

Table of Contents for the Digital Edition of Collector - June 2020

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