Collector - May 2020 - 16

COLLECTIONTIPS

The Importance of the
Accounts Receivable Management Industry
Now more than ever, you should take pride in your work.
By Angela Czerlanis

A

s we prepared this issue of Collector
magazine, everything had just
turned upside-down due to the
COVID-19 pandemic. I had no idea how to
fast-forward to what you're experiencing
now, so I decided to share some thoughts
about ACA International members that
have been comforting.

YOU ARE ESSENTIAL
Our society is relearning how everyone
contributes to life as we know it. There have
been agreements in supporting critical
sectors like health care, food supply and
public safety services. There have been
disagreements in how other industries,
especially debt collection, fit into the
essential economy. Some states instituted
complete shutdowns of debt collection
services, while others are changing what
this looks like by pausing collection on
certain types of debt.
You are an essential part of our economy.
In 2016, the third-party debt collection
industry returned over $67 billion to U.S.
creditors. It employed nearly 130,000
people at $4.9 billion in payroll. To see
how your home state performed, visit
www.acainternational.org/ernst-young. If
you've never seen this resource, check it out
and watch for the latest industry impact
numbers to be released from ACA soon.

YOU ARE A HELPER
The national treasure that is Mr. Fred
Rogers once said that in a crisis, his mom
told him to look for the helpers. You are a
helper. Just search "charity" on the ACA
website and you'll see member companies
volunteering for the homeless, gathering

16

school supplies and raising money for
organizations like Big Brothers/Big Sisters
and the Special Olympics, not to mention
the unpublished stories of how they take
care of each other at companies big and
small across the country.
ACA members help others succeed by
using their expert skills and empathy to
keep the lines of communication open with
consumers who are struggling financially.
You know how to coach consumers and
negotiate workable solutions with empathy
and professionalism. This helps consumers
through some of their lowest moments, like
overcoming debt created by a circumstantial
or unplanned event.
The ripple of unemployment from
COVID-19 will continue for a long time,
as will the medical debt that will arise.
This affects all of us. At a time like this, it's
important to remember your professional
training. There are solutions.
Keep open communication
with your creditors. You will
get through this.

updates, Hot Topic seminars and advocacy
efforts with lawmakers. We at ACA hope
that even in adversity, you've had a chance
to bond with your peers through The Hub
online community or through free access
to our On-Demand Curriculum that we
recently offered.
Whatever our "new normal" is when
you read this article, we're still here to help
members succeed. ACA contributes to the
success of its members and the positive
reputation of the ARM industry through
education, advocacy and services. Our
services will strengthen and adapt to meet
your needs. And if you are returning to the
office after working from home temporarily,
remember to wear pants and shoes!
Angela Czerlanis is ACA International's
learning and development specialist.

WE ARE ACA
MEMBERS
Use your
membership in ACA
for support. Our
members are truly
looking out for each
other by taking
part in Daily
Huddle
news

ACAINTERNATIONAL.ORG


https://www.acainternational.org/ernst-young http://www.ACAINTERNATIONAL.ORG

Collector - May 2020

Table of Contents for the Digital Edition of Collector - May 2020

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