Collector - March 2020 - 25

RISE

to the

TOP
COLLECTOR 03.20

Looking for new
insights to help give
your business a boost?
We've gathered 12
inspiring ideas from
ACA members.
By Anne Rosso May

A

ccounts receivable management operators
are always on the lookout for ways to
refine and improve their business. Lucky
for you, ACA International members are nothing
if not generous. We've pulled together some of the
most useful ideas shared in the last 12 issues of
Collector magazine.

MAKE SURE
YOUR CONSUMER
COMMUNICATIONS
COMPLY WITH THE ADA
In the first six months of 2019,
attorneys filed close to 6,000 Americans with
Disabilities lawsuits-a 12% increase from the
same period in 2018. John Bedard, managing
attorney with Bedard Law Group, suggests
collection agencies look to a 2013 settlement
order between the U.S. Department of Justice and
a Maryland debt collection law firm to determine
how they can best comply with the ADA when it
comes to communicating with consumers. "The
great thing to come out of this case is the exhibit
included with the settlement order, which clearly
spells out exactly what a collector should do
regarding inbound phone calls," Bedard said. "The
work is done for you. It tells collectors what to
do and how to be sensitive when communicating
with consumers with disabilities by telephone."
The settlement order (viewable at www.ada.gov/
peroutka_sa.htm) addresses auxiliary aids and
services a collector may need to make available.
Read the original Collector magazine article here:
http://bit.ly/35XSY5i

25


http://www.ada.gov/peroutka_sa.htm http://www.ada.gov/peroutka_sa.htm http://www.bit.ly/35XSY5i

Collector - March 2020

Table of Contents for the Digital Edition of Collector - March 2020

Collector - March 2020 - Cover1
Collector - March 2020 - Cover2
Collector - March 2020 - 1
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Collector - March 2020 - Cover3
Collector - March 2020 - Cover4
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
http://www.nxtbookMEDIA.com