Collector - March 2020 - 10

INDUSTRYNEWS

FIRST-PERSON

ACA Member Obituaries
LEON L. SNYDER

...PERSONALLY
GREET EMPLOYEES
EACH MORNING
Every day, I go around
the office and greet each
employee. I started doing it the
day I bought the company in
2008 because I wanted to get
to know the staff and let them
know that I'm here for them. I
typically do it within five to 10
minutes of getting to the office.
After all this time, I know how
everyone wants to be greeted:
some prefer handshakes,
some give me high-fives, some
even go with a hug. I know
the order of the greetings by
heart because I walk the same
route each time. Early on, they
used to have a code word to let
everyone know the boss was
coming around: "bunny rabbit."
Eventually I caught on, and
now as a joke I sometimes say
"bunny rabbit" as I make the
rounds. My general manager
does this too, and I think this
kind of personal outreach is
so important. I know our staff
appreciates it. I may steer the
ship, but they make it go.

Leon L. Snyder started his year as ACA
International president with a speech titled
"The Continuing Challenge of Change."
By the end of his term leading the
association in 1983/84, Snyder, a longtime
member and business owner in the accounts
receivable management industry, advanced
many initiatives still evident today.
Snyder died Nov. 25, 2019, at the age of 95.
"My father was a natural investigator
and kept up his license throughout most
of his life," his son, Richard Snyder, told
The Baltimore Sun. "As part of his business
he would meet people at their homes. He
called them credit adjustment calls. He
asked the right questions, had an empathy
for his clients and tried to get to the bottom
of things."
Snyder started in the debt collection
industry after serving in the military and
established the Credit Adjustment Bureau
of Baltimore Inc. from his home in 1958,
according to the article.
Snyder earned ACA's International
Fellowship of Certified Collection Executives
designation in May 1974 and many awards,
including Member of the Year in 1978,
Charles F. Lindemann Certified Instructor
Award in 1977, and Fred Kirschner
Instructor Achievement Award in 1980.
For 24 years, Snyder served on the
Maryland State Collection Agency
Licensing Board.
One of his first orders of business as
president in 1983, after his installation at
ACA's annual convention in Seattle, was
encouraging a complete redesign of ACA's
electronic data processing offerings to
members, according to the book ACA's First
50 Years.

He also took on many advocacy
initiatives, including efforts to amend the
Fair Debt Collection Practices Act. ACA
launched an effort during Snyder's term
to support amending the FDCPA to cover
all attorneys working in collections. Snyder
joined ACA Executive Vice President John
Johnson and member Jack Fletcher, part
of the National Legislative Council, when
they testified on the amendment before
a House subcommittee. Snyder also had
extensive experience as the legislative
committee chairman for the Seaboard
Collectors Association for 15 years before
becoming ACA president. He successfully
worked for the passage of an amendment
to the Maryland collection regulatory
law to include attorneys, the first such
legislation enacted by any state at the time.
He worked in the industry until he was
82, The Baltimore Sun reports. Snyder,
in addition to his son, is survived by
grandchildren and great-grandchildren.

JAMES WALTER KARNATH
James Walter Karnath passed away on
Nov. 2, 2019, in Fredericksburg, Virginia,
at the age of 77.
Karnath was a former member of ACA
International and very active in leadership
with the Ohio Collectors Association,
later renamed the Ohio Receivables
Management Association. He served on all
the standing committees of the state unit,
as well as two terms as president. Karnath
was also the owner of Checkcare Systems
of Columbus Ohio.
The members of ORMA fondly
remember Jim as an engaged, sincere and
kind person, said Eric Snyder, president of
RBC Inc., in Mansfield, Ohio.

-Kyle Shanahan, president,
Eastern Revenue Inc.

10

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Collector - March 2020

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