Collector - March 2020 - 1

COLLECTOR

CONTENT

®

MAR2020 VOL.85 NUM.08

Technology's early
adopters have helped pave the
way to more effective consumer
communication strategies.
Here's how you can start using text
messaging in your business.

Texting
Today

By Tim Dressen

18

Highlights
38 	

Investing in the Future

40 	
	

The State of Debt Buying 	
and Financial Services

42 	 Flawed Health Care Debt 	
	Restrictions
44 	

Career Range

46 	

Making a Distinction

Columns &
Departments
4	Upfront
6	

Industry News

12	

Best Practices

14	FYI
16	

Collection Tips

34	Calendar
35	

Honor Roll

36	

Education Spotlight

48 	

ACA SearchPoint

49	

Ad Index

50	Membership
52	

Last Word

Features
24

Rise to the Top

30

Do You Have the Right Workflow Processes in Place?

Looking for new insights to help give your business a boost? We've
gathered 12 inspiring ideas from ACA members.
By Anne Rosso May

Automating your processes and maximizing your in-house data
assets can make a real difference for your business.
By Sean Britt

COLLECTOR 03.20

"After a role-playing
exercise where I sold our
instructor the pair of boots
I was wearing, I felt like
sales could have some
possibilities for me."
(page 44)

1



Collector - March 2020

Table of Contents for the Digital Edition of Collector - March 2020

Collector - March 2020 - Cover1
Collector - March 2020 - Cover2
Collector - March 2020 - 1
Collector - March 2020 - 2
Collector - March 2020 - 3
Collector - March 2020 - 4
Collector - March 2020 - 5
Collector - March 2020 - 6
Collector - March 2020 - 7
Collector - March 2020 - 8
Collector - March 2020 - 9
Collector - March 2020 - 10
Collector - March 2020 - 11
Collector - March 2020 - 12
Collector - March 2020 - 13
Collector - March 2020 - 14
Collector - March 2020 - 15
Collector - March 2020 - 16
Collector - March 2020 - 17
Collector - March 2020 - 18
Collector - March 2020 - 19
Collector - March 2020 - 20
Collector - March 2020 - 21
Collector - March 2020 - 22
Collector - March 2020 - 23
Collector - March 2020 - 24
Collector - March 2020 - 25
Collector - March 2020 - 26
Collector - March 2020 - 27
Collector - March 2020 - 28
Collector - March 2020 - 29
Collector - March 2020 - 30
Collector - March 2020 - 31
Collector - March 2020 - 32
Collector - March 2020 - 33
Collector - March 2020 - 34
Collector - March 2020 - 35
Collector - March 2020 - 36
Collector - March 2020 - 37
Collector - March 2020 - 38
Collector - March 2020 - 39
Collector - March 2020 - 40
Collector - March 2020 - 41
Collector - March 2020 - 42
Collector - March 2020 - 43
Collector - March 2020 - 44
Collector - March 2020 - 45
Collector - March 2020 - 46
Collector - March 2020 - 47
Collector - March 2020 - 48
Collector - March 2020 - 49
Collector - March 2020 - 50
Collector - March 2020 - 51
Collector - March 2020 - 52
Collector - March 2020 - Cover3
Collector - March 2020 - Cover4
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
http://www.nxtbookMEDIA.com