Collector - February 2020 - 45

ACANEWS

pending changes that may have an impact
from coast to coast, we routinely improve
and update our materials. We recently
completed the newest version of the FDCPA
Compliance Guide, which includes the
nuances of the CFPB's proposed rule and
the current state of the law, and the TCPA
Compliance Guide, which analyzes the
recent circuit court split concerning the
definition of an autodialer and the proposed
federal legislation that would require the
FCC to finally take action on that issue.
We also plan to give the FCRA and HIPAA
compliance guides facelifts in 2020.

COLLECTOR-LEVEL TRAINING
Last year, we revamped the popular
Collectors Essentials series. FDCPA

Essentials for Collectors and the Essential
Collection Skills and Techniques courses
provide your collectors with both
foundational compliance knowledge and an
understanding of effective communication
and negotiation skills. Updated training
is available in both instructor-led online
seminar format and convenient interactive
and self-paced computer-based training
format.

INTERNATIONAL ACTIVITY
We continue to provide value to our
international members while remaining
abreast of activities around the world that
impact the U.S. Participating in meetings
put on by the Federation of European
National Collection Associations, GCS

Credit and International Collectors
Group not only gives us an international
perspective, but provides us with a head
start on changes poised to affect us. Add to
this the opportunity to provide training to
collection professionals in several countries
and you can see why we truly are ACA
International.
If you missed the opportunity to
participate in the 2019 Membership
Satisfaction Survey, please watch for advance
notices next summer announcing the 2020
survey. ACA relies on your feedback to
provide improved and enhanced products,
services and opportunities.
Kim Coghill is ACA International's vice
president of communications.

m ay 19-21, 2020
phoenix park hotel

Register Today!
www.acainternational.org./events

COLLECTOR 02.20

45


http://www.acainternational.org/events

Collector - February 2020

Table of Contents for the Digital Edition of Collector - February 2020

Presidents Page
Industry News
Best Practices
FYI
Collection Tips
Overlapping Responsibilities?
Taking on Tax Time
Making Connections in D.C.
Calendar
Honor Roll
Education Spotlight
Creative Solutions
Ask the Experts: Reaching Out
Legal Liability & the FDCPA
Advocacy and Parenthood: Not So Different
Your Opinion Matters
Beyond the Boundary of the Law
ACA SearchPoint
Membership
Ad Index
Last Word
Collector - February 2020 - Cover1
Collector - February 2020 - Cover2
Collector - February 2020 - 1
Collector - February 2020 - 2
Collector - February 2020 - 3
Collector - February 2020 - 4
Collector - February 2020 - Presidents Page
Collector - February 2020 - Industry News
Collector - February 2020 - 7
Collector - February 2020 - 8
Collector - February 2020 - 9
Collector - February 2020 - 10
Collector - February 2020 - 11
Collector - February 2020 - Best Practices
Collector - February 2020 - 13
Collector - February 2020 - FYI
Collector - February 2020 - 15
Collector - February 2020 - Collection Tips
Collector - February 2020 - 17
Collector - February 2020 - Overlapping Responsibilities?
Collector - February 2020 - 19
Collector - February 2020 - 20
Collector - February 2020 - 21
Collector - February 2020 - Taking on Tax Time
Collector - February 2020 - 23
Collector - February 2020 - 24
Collector - February 2020 - 25
Collector - February 2020 - Making Connections in D.C.
Collector - February 2020 - 27
Collector - February 2020 - 28
Collector - February 2020 - 29
Collector - February 2020 - 30
Collector - February 2020 - 31
Collector - February 2020 - Calendar
Collector - February 2020 - Honor Roll
Collector - February 2020 - Education Spotlight
Collector - February 2020 - 35
Collector - February 2020 - Creative Solutions
Collector - February 2020 - 37
Collector - February 2020 - Ask the Experts: Reaching Out
Collector - February 2020 - 39
Collector - February 2020 - Legal Liability & the FDCPA
Collector - February 2020 - 41
Collector - February 2020 - Advocacy and Parenthood: Not So Different
Collector - February 2020 - 43
Collector - February 2020 - Your Opinion Matters
Collector - February 2020 - 45
Collector - February 2020 - Beyond the Boundary of the Law
Collector - February 2020 - 47
Collector - February 2020 - ACA SearchPoint
Collector - February 2020 - 49
Collector - February 2020 - Membership
Collector - February 2020 - Ad Index
Collector - February 2020 - Last Word
Collector - February 2020 - Cover3
Collector - February 2020 - Cover4
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