Collector - February 2020 - 38

BUSINESSOPERATIONS

Ask the Experts:
Reaching Out
We asked three ACA International award winners to
suggest ways members can get involved in advocacy
efforts-and why it's so important.

What's one thing every collection
professional should know about
legislative advocacy in 2020?
SHERYL WRIGHT, senior vice president
of corporate and government affairs,
Encore Capital. Company recipient of
ACA's 2019 All In Award.
"There's a saying: 'You're either at the table
or you're on the menu.' It's critical that
ACA members be at the table to speak
up on issues. In 2020 we have a variety of
policies/rules that will have lasting implications. Companies can
hold grassroots email campaigns, meet with elected officials in
their district offices or host them at your offices, attend town halls
to speak about the industry, go to state capitols or Capitol Hill,
participate in ACA Hill visits or contribute to ACPAC. We must be
at the table to influence."

LARRY STELLER, CFO of Quality
Asset Recovery, LLC. Individual recipient
of ACA's 2019 All In Award.
"The most important thing for members
to know is that we have one heck of a
professional advocacy team representing
us in Washington, D.C., thanks to ACA.
They will make sure you are ready to meet
your congressmen and senators when you visit, and they'll also
help you meet with them in your home state. Trust in yourself that
you know the story of our industry and trust in ACA's team to help
you put it in the best professional format when you speak with
your representatives."

38

CINDY YAKLIN, president of States
Recovery Systems Inc. and president-elect
of the California Association of Collectors.
Unit recipient of ACA's 2019 All In Award.
"Relationships are critical to legislative
advocacy. They start small, often with
meetings with aides and staffers to the
legislators and progress to meetings with
the legislators themselves. These meetings may occur at local
offices or at the Capitol. In these meetings, my unit, the California
Association of Collectors, has found that success lies in relating
on a personal level with the legislators and their staffers and
aides, putting a positive face on the industry and speaking openly
about the challenges facing collection agencies. And, like any
relationship, it's important to maintain contact and engage."

PICTURE YOURSELF
ON THIS PAGE
Learn more about ACA International's
member awards program at
www.acainternational.org/
education/member-awards.

ACAINTERNATIONAL.ORG


http://www.acainternational.org/education/member-awards http://www.ACAINTERNATIONAL.ORG

Collector - February 2020

Table of Contents for the Digital Edition of Collector - February 2020

Presidents Page
Industry News
Best Practices
FYI
Collection Tips
Overlapping Responsibilities?
Taking on Tax Time
Making Connections in D.C.
Calendar
Honor Roll
Education Spotlight
Creative Solutions
Ask the Experts: Reaching Out
Legal Liability & the FDCPA
Advocacy and Parenthood: Not So Different
Your Opinion Matters
Beyond the Boundary of the Law
ACA SearchPoint
Membership
Ad Index
Last Word
Collector - February 2020 - Cover1
Collector - February 2020 - Cover2
Collector - February 2020 - 1
Collector - February 2020 - 2
Collector - February 2020 - 3
Collector - February 2020 - 4
Collector - February 2020 - Presidents Page
Collector - February 2020 - Industry News
Collector - February 2020 - 7
Collector - February 2020 - 8
Collector - February 2020 - 9
Collector - February 2020 - 10
Collector - February 2020 - 11
Collector - February 2020 - Best Practices
Collector - February 2020 - 13
Collector - February 2020 - FYI
Collector - February 2020 - 15
Collector - February 2020 - Collection Tips
Collector - February 2020 - 17
Collector - February 2020 - Overlapping Responsibilities?
Collector - February 2020 - 19
Collector - February 2020 - 20
Collector - February 2020 - 21
Collector - February 2020 - Taking on Tax Time
Collector - February 2020 - 23
Collector - February 2020 - 24
Collector - February 2020 - 25
Collector - February 2020 - Making Connections in D.C.
Collector - February 2020 - 27
Collector - February 2020 - 28
Collector - February 2020 - 29
Collector - February 2020 - 30
Collector - February 2020 - 31
Collector - February 2020 - Calendar
Collector - February 2020 - Honor Roll
Collector - February 2020 - Education Spotlight
Collector - February 2020 - 35
Collector - February 2020 - Creative Solutions
Collector - February 2020 - 37
Collector - February 2020 - Ask the Experts: Reaching Out
Collector - February 2020 - 39
Collector - February 2020 - Legal Liability & the FDCPA
Collector - February 2020 - 41
Collector - February 2020 - Advocacy and Parenthood: Not So Different
Collector - February 2020 - 43
Collector - February 2020 - Your Opinion Matters
Collector - February 2020 - 45
Collector - February 2020 - Beyond the Boundary of the Law
Collector - February 2020 - 47
Collector - February 2020 - ACA SearchPoint
Collector - February 2020 - 49
Collector - February 2020 - Membership
Collector - February 2020 - Ad Index
Collector - February 2020 - Last Word
Collector - February 2020 - Cover3
Collector - February 2020 - Cover4
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