Collector - February 2020 - 34

EDUCATIONSPOTLIGHT

Meet Your Certified Instructor
Why did you decide to become a
Certified Instructor?

Can you think of an example of
something you learned?

I wanted to be a Certified Instructor because
I like talking about the law with people. I
do have some prior teaching experience. I
did Teach for America, which is a two-year
commitment to teach in an underserved
school district. I worked in Washington,
D.C., and learned how to teach to different
learners and learning levels. Then I taught
at two different law schools (GW Law and
Temple's Japan campus) before teaching
law to undergraduates at Old Dominion
University in Virginia.
I was really inspired when I saw Leslie
Bender teach a class at ACA's Spring Forum
in 2014. The way she presented the material,
making it so interesting and engaging, was
impressive.
I love it because every time I teach, I
end up learning something new from the
folks who are in the class. These are often
people who have been collectors for years, so
naturally they'll have ideas
and perspectives you
haven't thought
of before.

Actually, the first thing that comes to
mind was a class LaDonna Bohling was
teaching-I wasn't the instructor but I was
listening to a recording of her class. She was
describing some of the engaging games she's
come up with at her agency to keep folks
constantly learning and interested. That's
so important, because the law is always
changing. You can't do the same thing all the
time or people will get bored and tune out.
She had some great ideas.
But to bring it back to something I
learned from someone in one of my
classes: When I was teaching at Spring
Forum last year, one of the attendees told
me about the National Association of
Information Destruction, which is a group
I hadn't known about. You can look at
their standards and build them into your
vendor audits to make sure your vendors
are destroying the information properly. I
think it's so useful to know, and something
I would absolutely mention when teaching
future classes.

How do you make complicated
compliance topics a little more
approachable?
It's all about breaking it down into
manageable pieces. You might say,
"OK, here's the section of
the law we're talking
about, and here are
12 ways to address
Company:
what it's asking.

TrueAccord Corp.

34

What do you think all ARM
professionals need to do to keep
moving in the right direction?
To keep learning. The law is a moving target.
Case law and regulations change all the
time-even the folks at the CFPB and what
they are interested in changes. You can never
study the law and then say, "OK, I'm done.
I've got this." I think it's really great the way
ACA has created its Training Zone, so you
can more easily buy into the educational
programming that gives you access to all the
current issues affecting the industry.

You co-host the podcast Two
Debticated Attorneys. What do you
like about podcasting?
I like having an opportunity to chat with
[co-host) Nicole Strickler, who is an outside
counsel, about current industry issues.
It's always interesting to hear how she
approaches something because as an inhouse counsel, I sometimes have a different
approach. I think it's beneficial to hear both
sides and think about the issues from both
perspectives.

Number of
Seminars Taught:

Title:
Vice President
of Legal

Name:
Kelly KnepperStephens

How do you handle this in your company?"
You not only want to present the material,
but you also want people to share their
experiences about processes they use in their
own companies.

Years as a
Certified Instructor:

4

24

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector - February 2020

Table of Contents for the Digital Edition of Collector - February 2020

Presidents Page
Industry News
Best Practices
FYI
Collection Tips
Overlapping Responsibilities?
Taking on Tax Time
Making Connections in D.C.
Calendar
Honor Roll
Education Spotlight
Creative Solutions
Ask the Experts: Reaching Out
Legal Liability & the FDCPA
Advocacy and Parenthood: Not So Different
Your Opinion Matters
Beyond the Boundary of the Law
ACA SearchPoint
Membership
Ad Index
Last Word
Collector - February 2020 - Cover1
Collector - February 2020 - Cover2
Collector - February 2020 - 1
Collector - February 2020 - 2
Collector - February 2020 - 3
Collector - February 2020 - 4
Collector - February 2020 - Presidents Page
Collector - February 2020 - Industry News
Collector - February 2020 - 7
Collector - February 2020 - 8
Collector - February 2020 - 9
Collector - February 2020 - 10
Collector - February 2020 - 11
Collector - February 2020 - Best Practices
Collector - February 2020 - 13
Collector - February 2020 - FYI
Collector - February 2020 - 15
Collector - February 2020 - Collection Tips
Collector - February 2020 - 17
Collector - February 2020 - Overlapping Responsibilities?
Collector - February 2020 - 19
Collector - February 2020 - 20
Collector - February 2020 - 21
Collector - February 2020 - Taking on Tax Time
Collector - February 2020 - 23
Collector - February 2020 - 24
Collector - February 2020 - 25
Collector - February 2020 - Making Connections in D.C.
Collector - February 2020 - 27
Collector - February 2020 - 28
Collector - February 2020 - 29
Collector - February 2020 - 30
Collector - February 2020 - 31
Collector - February 2020 - Calendar
Collector - February 2020 - Honor Roll
Collector - February 2020 - Education Spotlight
Collector - February 2020 - 35
Collector - February 2020 - Creative Solutions
Collector - February 2020 - 37
Collector - February 2020 - Ask the Experts: Reaching Out
Collector - February 2020 - 39
Collector - February 2020 - Legal Liability & the FDCPA
Collector - February 2020 - 41
Collector - February 2020 - Advocacy and Parenthood: Not So Different
Collector - February 2020 - 43
Collector - February 2020 - Your Opinion Matters
Collector - February 2020 - 45
Collector - February 2020 - Beyond the Boundary of the Law
Collector - February 2020 - 47
Collector - February 2020 - ACA SearchPoint
Collector - February 2020 - 49
Collector - February 2020 - Membership
Collector - February 2020 - Ad Index
Collector - February 2020 - Last Word
Collector - February 2020 - Cover3
Collector - February 2020 - Cover4
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