Collector - February 2020 - 13

BESTPRACTICES

Companies in the top
quartile for ethnic diversity
at the executive level
are 33% more likely to
have industry-leading
profitability.
Source: McKinsey & Company

There are two ways to tackle this: on an
individual level and on a company level.
"For example, one quick tip that really works
on a personal level when you are making a
decision is to try to justify that decision to
yourself," Barth said. "That could be just doing
it as a thought experiment and trying to build
an argument about why you are evaluating
this person in this way. Or maybe it's talking
with co-workers about your decision-making
process to potentially unearth false beliefs or
jumps in reasoning you might have."
He also encourages managers to talk to staff
about implicit bias and what that looks like:
attributing certain qualities to people based on
their race or gender, for instance. If you hear
someone on your team say something that
sounds like a harmful stereotype, speak up.
"Companies really need to encourage team
members to hold themselves accountable for
biased language and actions," Barth said.

COLLECTOR 02.20

For instance, you might ask your
co-worker if there are other situational
factors that might explain the phenomenon
they are commenting on. Barth called
these "behavioral nudges:" small shifts in
behavior that can help change a person's
larger mindset.
Performance evaluation rubrics can
also help drive home the message that
decisions about people should be made on an
egalitarian basis.
"Something like that doesn't require an
expensive training gauntlet, but it's a regular
reminder that gives people a specific behavior
to take," Barth said. "That can be really helpful
and shows employees how the company wants
them to behave. In my opinion, not a lot of
companies are doing enough of that."
Anne Rosso May is managing editor of
Collector magazine.

What Are
Your Biases?
Take this quiz through
Harvard's Project
Implicit website to
uncover your implicit
associations about
race, gender and more:
implicit.harvard.edu/
implicit.

13


http://implicit.harvard.edu/implicit

Collector - February 2020

Table of Contents for the Digital Edition of Collector - February 2020

Presidents Page
Industry News
Best Practices
FYI
Collection Tips
Overlapping Responsibilities?
Taking on Tax Time
Making Connections in D.C.
Calendar
Honor Roll
Education Spotlight
Creative Solutions
Ask the Experts: Reaching Out
Legal Liability & the FDCPA
Advocacy and Parenthood: Not So Different
Your Opinion Matters
Beyond the Boundary of the Law
ACA SearchPoint
Membership
Ad Index
Last Word
Collector - February 2020 - Cover1
Collector - February 2020 - Cover2
Collector - February 2020 - 1
Collector - February 2020 - 2
Collector - February 2020 - 3
Collector - February 2020 - 4
Collector - February 2020 - Presidents Page
Collector - February 2020 - Industry News
Collector - February 2020 - 7
Collector - February 2020 - 8
Collector - February 2020 - 9
Collector - February 2020 - 10
Collector - February 2020 - 11
Collector - February 2020 - Best Practices
Collector - February 2020 - 13
Collector - February 2020 - FYI
Collector - February 2020 - 15
Collector - February 2020 - Collection Tips
Collector - February 2020 - 17
Collector - February 2020 - Overlapping Responsibilities?
Collector - February 2020 - 19
Collector - February 2020 - 20
Collector - February 2020 - 21
Collector - February 2020 - Taking on Tax Time
Collector - February 2020 - 23
Collector - February 2020 - 24
Collector - February 2020 - 25
Collector - February 2020 - Making Connections in D.C.
Collector - February 2020 - 27
Collector - February 2020 - 28
Collector - February 2020 - 29
Collector - February 2020 - 30
Collector - February 2020 - 31
Collector - February 2020 - Calendar
Collector - February 2020 - Honor Roll
Collector - February 2020 - Education Spotlight
Collector - February 2020 - 35
Collector - February 2020 - Creative Solutions
Collector - February 2020 - 37
Collector - February 2020 - Ask the Experts: Reaching Out
Collector - February 2020 - 39
Collector - February 2020 - Legal Liability & the FDCPA
Collector - February 2020 - 41
Collector - February 2020 - Advocacy and Parenthood: Not So Different
Collector - February 2020 - 43
Collector - February 2020 - Your Opinion Matters
Collector - February 2020 - 45
Collector - February 2020 - Beyond the Boundary of the Law
Collector - February 2020 - 47
Collector - February 2020 - ACA SearchPoint
Collector - February 2020 - 49
Collector - February 2020 - Membership
Collector - February 2020 - Ad Index
Collector - February 2020 - Last Word
Collector - February 2020 - Cover3
Collector - February 2020 - Cover4
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